Client Engagement Executive

A CEE's focus should be to become a trusted advisor of their clients, developing an understanding of their clients' business objectives and strategy so that they can propose intelligence solutions which help their clients achieve their goals. CEEs should use their knowledge of their clients' strategy to advise on where and how Euromonitor can help, thereby move from being a mere supplier of data to creating long-lasting and successful relationships.

Each CEE manages a territory of approximately 35-40 newly won accounts and is personally responsible for securing first year and second year renewals, growing revenues and embedding Euromonitor as their market intelligence solution provider.

CEEs will need to balance proactive revenue generating activities with client support. Time spent on the latter should be minimised as far as possible, in part by leveraging technical support and industry research teams (who can answer client questions directly), although CEEs should always be looking for revenue opportunities hidden behind client queries.

Revenues will come from: • Annual price increases on like-for-like on contract renewals. • Revenue growth from syndicated upsell - CEEs should be working the full Euromonitor upsell agenda, Passport and any other syndicated product that Euromonitor may offer, to deliver significant revenue growth• Monetising account management by charging for analyst support (extractions, presentations, claim letters etc) whenever possible. • Custom research and consulting revenues

This is a proactive, commercially driven role where success is ultimately measured in revenue growth. CEEs must be confident and self-motivated, and keen to work closely with clients and drive the commercial agenda.

Key responsibilities• Secure contract renewal and grow revenues for each client. • Develop client relationships:

• understand company organisation, strategy and priorities, through extensive mapping and strategic planning, grow network of users, grow usage, successfully convey benefits of Passport and Euromonitor's methodology, establish Passport as must-have, develop partnership style relationship.
• Train users in-person and/or via online demonstrations.
• Provide expert research support to all clients, through detailed understanding of Euromonitor's product portfolio and research methodology.
• Encourage information sharing to improve quality of data in Passport.

- Collaborate with industry teams:

• develop product offering to meet the changing needs of our client base
• leverage research and industry expertise into the client base

Performance Measures: • Client retention - measured against 70% on Year 1 renewal accounts, and 80% on Year 2 renewal accounts. • Incremental revenue / upsell - against monthly and annual targets. • Completeness of client maps / org charts, knowledge of clients' businesses. • Upsell strategy for all clients and clear plan to execute said strategies. • Number of new users registered on Passport. • Number of Passport demos (where part of cross sell / Passport upsell agenda). • Number of live upsell opportunities in pipeline, proposals submitted.

Requirements• You will be a highly self-motivated professional with a proven track record managing client relationship and delivering incremental revenue in the B2B arena.• Networking and communication skills to uncover new opportunities and deepen client relationships.• Tenacity, drive, commercial awareness and persuasiveness to close deals.• Target oriented - ability to meet monthly and annual sales targets.• Ability to manage workload across all clients, balancing proactive commercial activities with reactive client support• Excellent communication and presentation skills.• Knowledge of consumer markets trends and dynamics preferable

Benefits

Why work for Euromonitor?

Our values

• We act with integrity
• We are curious about the world
• We are stronger together
• We seek to empower
• We find strength in diversity

International: not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis. With 16 offices globally there are regular opportunities for international transfer.

Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Excellent benefits: we offer highly competitive salaries, healthcare insurance, food vouchers, saving fund, plus generous holiday allowances and in many offices a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

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