Client Engagement Manager

At Iron Horse, we thrive on the principles of innovation, collaboration, and excellence. Our team is composed of passionate professionals dedicated to propelling our B2B clients toward success. We are currently seeking a dynamic and proactive Client Engagement Manager to join our ranks and become an integral part of our growth journey. As a Client Engagement Manager at Iron Horse, you will be the driving force behind forging and nurturing robust relationships with our enterprise and emerging growth clients. 

• You have a keen eye for the meticulous nuances of client interactions, adeptly managing relationships, expectations, and outcomes.
• You’re a natural at cross-functional teamwork, always ready to support your colleagues with the understanding that a cohesive team effort is the bedrock of successful client engagement.
• Your agility in adapting to new situations is unmatched, maintaining poise and effectiveness even when faced with the unforeseen, and you’re always ready to realign strategies to serve our clients best.

• You take pride in collective achievement, working diligently to ensure that the success of our projects is a shared endeavor, elevating not only the clients we serve but also every member of our team.
• You want to be part of a culture where innovative thinking is the norm, and ideas are cultivated through healthy, respectful debate.
• You see the value in drawing from a broad range of perspectives, recognizing that this diversity leads to more robust and effective engagement strategies for our clients.

Client and Project Management.

• Serve as the primary client contact, cultivating lasting relationships and full satisfaction with project outcomes.
• Develop and continuously refine project plans to address evolving client needs and goals.
• Oversee project scope, risk, schedule, budget, and quality to ensure alignment with strategic objectives.
• Act as the chief escalation contact for project-related issues, managing timely resolutions and change orders.
• Provide comprehensive updates and analysis on project status to clients and internal teams.

Team Collaboration and Coordination.

• Collaborate with cross-functional teams to advance multiple projects simultaneously, leveraging web-based project management tools.
• Chair effective status meetings, ensuring meticulous note-taking, clear communication, and assignment of action items.
• Assess new project inquiries, determine necessary resources, delegate responsibilities, and manage deadlines.
• Streamline communication and workflow between internal teams and external partners for seamless project execution.

Quality Assurance and Process Improvement.

• Conduct thorough pre-delivery reviews, coordinate QA processes, and ensure stakeholder expectations are met or exceeded.
• Lead post-project evaluations to collect lessons learned, sharing insights to optimize team performance.
• Identify and implement strategic improvements for internal and client-facing procedures, enhancing efficiency and outcomes.

• Must be a US Citizen or Resident.
• Minimum of 5+ years of digital marketing agency experience working with B2B clients.
• Understanding of the B2B sales and marketing funnel, customer journeys, and demand generation programs and campaigns.
• Bachelor’s degree in marketing, advertising, communications, business, or related field.
• Experience with Asana or comparable online project management systems.
• Expertise using Google Workspace (Google Docs, Slides, and Sheets) and MS Office (Word, PowerPoint, and Excel)
• Proven ability to operate independently and collaboratively in a dynamic environment, managing multiple projects with high attention to detail.
• Excellent organizational, project management, and time management skills.
• Strong analytical abilities with experience in utilizing data for insights.
• Exceptional written and verbal communication skills.
• Versatility in roles and adaptability to the shifting demands of a growing company.

• Experience with large enterprise and emerging growth companies.
• Experience leading ABM campaigns.
• Knowledge of marketing automation (Marketo, HubSpot) and CRM (Salesforce) tools.
• Project management certifications such as PMP, PRINCE2, PMI-ACP, or CSP are advantageous.
• Advanced analytical and quantitative skills, including Google Analytics and Adobe Analytics.

We’re a close-knit group of strategic thinkers and innovation chasers with serious marketing chops. Based in San Ramon, CA and Portland, OR we share a drive to take the complex and make it simple, and a passion for a job well done. Learn more about what makes us us.