Client Engagement Manager, Health Insurance

This is a remote position. 

About Gradient AI:   

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry. Founded in 2018, we have recently raised $20M from top Insurtech investors to continue fueling our growth. Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets.    

About the Role:  

We are searching for a hands-on Client Engagement Manager to join our health insurance client services team. This person will be responsible for all phases of the client life cycle including implementation, data analysis, workflow design, project management, and relationship management for our health insurance clients. This individual will understand the customer’s business objectives, the technical components of our solutions, and maintain accountability for a successful implementation and use of our health predictive analytics products.  

Key Responsibilities:  

• Help clients achieve optimal value of our predictive analytics health products by building and maintaining long-term partnerships   
• Guide clients through the entire implementation by defining business needs, configuring recommendations, and establishing ROI metrics to ensure each customer receives maximum benefit from our solutions  
• Analyze client data in Excel and review client dashboards to confirm usability and generate insights on model performance 
• Document all project management aspects of client engagements 
• Work cross functionally with sales, data science, and engineering on a weekly basis   

Qualifications:  

• 4+ years' experience in a client facing role working in the health insurance or benefits admin industry is a must; underwriting experience is plus
• Prior experience working in a project management/account management role 
• Strong excel experience; running data analyzes, building reports, and data formatting (VLOOKUP's, pivot tables) 
• Highly organized with a strong ability to establish, meet and, exceed time-dated objectives 
• Customer service driven with an ability to build relationships 
• Excellent oral and written communication skills  

What We Offer:   

• A fun, team-oriented startup culture.   
• Generous stock options - we all get to own a piece of what we’re building.  
• Unlimited vacation days.  
• Flexible schedule that supports working from home.  
• Full benefits package including medical, dental, vision, 401k, and more.  
• Ample opportunities to learn and take on new responsibilities.  
• We are an equal opportunity employer.  

Chosen as a top place to work and best paying company by BuiltIn!