Client Engagement Manager, RCS

Job Summary:

Under limited supervision uses specialized knowledge and skills obtained through experience and/or training to oversee, manage and coordinate the conversion of Independent Registered Investment Advisor (RIA) firms, Independent Broker/Dealer firms, and investment advisers to the RCS custody and clearing platform. Collaborates with various internal business lines to effectively onboard and train advisors and support staff. Maintaining extensive communication with various internal partners and external customers is required for effective implementation related to operations and the client experience. A successful Client Engagement Manager is characterized by the following: excellent organization skills, excellent communication skills, creative thinking for problem resolution, and initiative that nurtures a positive team environment.

Essential Duties and Responsibilities:

• RCS Project lead for conversions onto the custody and clearing platform; ability to manage own workflow while keeping key stakeholders appropriately involved and up to date.

• Fosters and collaborates in the development of new client relationships.

• Acts as primary point of contact during onboarding to the platform.

• Effective external and internal client communications.

• Develops and maintains an in-depth understanding of custody and clearing business, its products, and supporting functions.

• Conducts effective educational meetings delivering a professional presentation.

• Ensures follow up and trains to inquiries related to services, qualifications, instructions or paperwork requirements for various programs.

• Ensures completion of all onboarding related tasks; maintains Salesforce workflow and data requirements.

• Ensures accuracy, completion and archival of onboarding contracts.

• Proactively monitors onboarding activity with the ability to identify system or potential risk situations and escalates appropriately.

• Builds and maintains key relationships and coordinates tasks with internal business lines demonstrating a culture of engagement and assistance.

• Performs other duties and responsibilities as assigned.

Qualifications:

Knowledge of:

• In-depth concepts, practices and procedures of custody and clearing firms.

• Fundamental concepts of financial markets, accounts, products, and the transfer process.

• Operational processes common to a custody and clearing platform.

• Project planning and implementation.

Skill in:

• Excellent communication and strong business writing skills.

• Ability to organize and maintain schedules, as well as present virtually.

• Following-up to ensure resolution and completion of tasks.

• Proven ability to be able to multitask and meet deadline

• Enthusiastic, self-motivated, effective under pressure.

• Strong project management skills with the ability to lead projects to completion in a deadline-driven environment.

• Ability to influence and bring different parties together for a positive outcome.

• Cultivating and maintaining effective working relationships at throughout and at all levels of the organization.

• Creative problem solving to meet client needs.

Ability to:

• Work directly with client firm executives and associates at all levels of the organization.

• Organize, prioritize, manage, and track multiple details, tasks, and assignments in a fast-paced work environment.

• Have detailed understanding of policy, procedures and processes.

• Gather information, identify needs, and proactively apply findings to develop solutions.

• Listen actively and demonstrate effective communication and interpersonal skills.

• Work independently as well as collaboratively within a team environment.

• Build and maintain strong working relationships with internal partners.

Educational/Previous Experience Requirements:

• Associates Degree (AA/AS.) in related field with a minimum of seven (7) years of experience in a related field.

~or~

• Any equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications:

• Series 7 strongly preferred

Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcome

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm