Client Engagement Project Manager

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 11 months. This term could be extended based on company business needs.

CW-Project and Program Management

The Continuous Improvement Specialist assists the operations of improvement projects from initial research and assessment stages through the transition and implementation phases. Working under close supervision, this job supports functional teams across the organization to identify and execute improvement strategies that best enhance operations. This job also assists in calculating metrics to measure the impact of process enhancements after they are implemented by the organization.

Key Responsibilities and Duties

• Assists with conducting process improvement and continuous improvement analyses to identify potential upgrades that would be ideal for business unit goals.
• Collects data to support calculating metrics that demonstrate the impact implemented changes have had on the organization.
• Helps monitor and test the effective business continuity planning program for the organization.
• Implements simple process enhancements to improve operating efficiencies and cost effectiveness.
• Conducts risk analysis and modelling to assess probability of specific risks occurring and evaluates the potential value or impact of occurrence with guidance from team members.
• Preparing reports for upper management regarding status of project.
• Works with functional teams across the organization to discuss and determine needs for business improvements and to strategize possible business solutions.
• Collects data for business diagnostics that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
• Assists the development of designing processes and procedures that manage and mitigate risks to acceptable levels.
• Accumulates feedback from the organization to ensure that the transition to new programs and implemented solutions is smooth and effective.
• Participates in continually defining quality issues and determining approaches and methodology for addressing these issues.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

7IC

The Client Engagement Project Manager will serve as a member of the Client Engagement Team. The role will support two tier one client programs in an operations capacity. Requirements include but are not limited to project management, monitoring and reporting project updates, speaker and session operations and logistics management, budget and invoice tracking support and special projects. This role will liaise with a cross functional team and at times may interface with clients, external speakers, vendor partners and senior TIAA leadership and their teams.

Key skill needed to be successful in this role:

• Ability to interface with clients, internal leadership, and vendor partners
• High degree of organization and attention to detail
• Project Management Skills
• Process Optimization
• Strong Communicator
• Event Management (not required but a plus)
• Ability to problem solve

Related Skills

Start Date: 28-Aug-2023

End Date: 01-Aug-2024

Travel Required: Yes

Base Pay Range: $64.29/hr. - $69.29/hr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

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Phone: (800) 842-2755

Email: [email protected]

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