Client Engineering Designer

Introduction
BM Client Engineering Designers take a human centered perspective in value engineering. They understand the human needs behind a clients challenge through lean user research and participative activities (Enterprise Design Thinking) in client conversations. Designers can uncover additional client needs to be addressed with IBM Technologies leading to cross- and up-sell opportunities.

Your Role and Responsibilities
Designers are responsible to translate client needs into desirable experiences that connect business technology and user goals. We increase client satisfaction with meaningful outcomes and drive adoption by bringing real value to real people.

Required Technical and Professional Expertise

• Understanding of Enterprise Design Thinking method and how to use it to drive towards user centric solutions of complex technical problems;
• Understanding of how to use user research methods (Qualitative and Quantitative) to uncover critical user business and technical needs;
• Skilled in UX design as applied to a variety of problems in domains such as Data AI Security and Business Automation;
• Skilled in UX research and design best practices; excellent written communication and storytelling skills
• Understanding how Hybrid Cloud and AI technologies can bring value to our clients and their users
• Ability to translate complex business problems into a valuable and desired solution

Preferred Technical and Professional Expertise
– Great knowledge of UX and/or Visual Design Best Practices (Wireframing Research Prototyping IA etc.);
– Great knowledge of Facilitation & Design Thinking;
– Excellent written communication and storytelling skills;
– Experience and knowledge of design tools;
– Understanding of AGILE LEAN design methodologies;
– Knowledge of how to use workshop and facilitation techniques to align diverse stakeholders around a business centric outcome;
– Able to connect the user and service design with the broader business context and business framing to design a holistic solution to clients