Client Executive

Shape the Industry and Your Career

At Cytora now an Applied Systems company we’re transforming how insurers and brokers connect operate and grow. We are at the forefront of revolutionizing the insurance industry through cutting-edge AI and Generative AI technologies. Our mission-driven team is building an innovative platform that empowers insurers to optimize risk evaluation and decision-making transforming manual workflows into fully automated digital processes. As we scale we are looking for a Client Executive to join our dynamic team and play a key role in helping our customers fully realize the potential of our platform. Position Overview We’re looking for a Client Executive to join our Cytora account management team in the UK. You’ll work alongside teammates who value diverse perspectives embrace bold thinking and rally around shared goals. This role offers the chance to solve meaningful challenges contribute to cutting-edge AI solutions and grow in a culture that celebrates both individual and team success. What You’ll Do

• Manage a book of strategic carrier/broker accounts and be the primary post-sale point of contact.

• Understand each customer's underwriting and claims workflows and identify where Cytora fits; drive adoption by showing how Cytora becomes part of that day-to-day process.

• Track adoption and total contract utilization against targets; flag gaps and execute on actions to drive utilization.

• Broaden the support network within each client by identifying and developing new relationships from senior stakeholders to project teams across underwriting operations and IT.

• Run QBRs / executive business reviews to ensure strategic alignment with each client prove value delivered and align on mid-term partnership expansion plans. Identify competitive/attrition risks early and drive recovery plans; document discovery that informs renewal and expansion strategy.

• Create references and stories (case studies joint talks) as wins land; partner with Marketing to amplify outcomes.

• Multithread senior relationships (CUO CIO UW Ops IT) and run focused platform walk‑throughs; explain LLMs data flows and APIs in plain language tied to underwriting/ops value.

• Travel as needed for onsite workshops enablement QBRs and executive sessions.

What You Bring

• Proven Experience in Account Management / Customer Success in commercial insurance with insurance/Insurtech experience.

• Strong relationship management skills - you can build trusted senior relationships (underwriting operations IT) and you're comfortable leading QBRs / exec readouts.

• Workflow-minded: you can sit with a customer understand how submissions/intake/triage works today and show where Cytora fits so it becomes part of the daily process.

• Product & AI fluent: able to deliver targeted demos and communicate clearly about LLMs data flows and APIs—always connecting tech to underwriting/ops value.

• Cross‑functional orchestrator: partners smoothly with Sales Delivery Support Security and Legal on escalations and expansions.

• Bachelor’s degree or equivalent experience.

Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora now an Applied Systems company we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions stronger connections and better outcomes. We foster a culture that values who you are and recognizes that you’re more than your role: you’re a teammate and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day. We believe flexibility fuels performance. Whether remote hybrid or in-office we empower our teams to work in ways that work best for them. Here’s what you can expect when you join us:

• Competitive salary + OTE.

• Flexible working and remote options.

• Professional development budget & conference access.

• Annual company retreats.

• A mission-driven culture that puts people first.

Learn more about the people behind our products at https://www.cytora.com/about-careers . Location

Cytora are a remote-first company. For this role you can be based anywhere in the UK provided you have fluent spoken and written English and have the permanent right to work without requiring visa sponsorship.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied we don’t discriminate and we are committed to recruit develop retain and promote regardless of race religion colour national origin sex sexual orientation gender identity disability age veteran status and other protected status as required by applicable law.