Client Executive/Client Success Associate/

Softheon builds software and automation solutions for health insurers and government health agencies. Help shape the future of health tech while working from home with incredible benefits that reflect our commitment to expanding access to quality insurance. Work for a fast-growing, established, and profitable company where you can power what's next in healthcare.
Position Summary
We are looking for a lively Client Executive to join our team in exploring new frontiers and expanding our external communication about the technical visions and market solutions we are developing. As a Client Executive you will be responsible for articulating the status of your client's current operations as well as engaging in opportunities to offer new business initiatives based on the technical development at Softheon and the needs of our clients. A successful Client Executive at Softheon will have a passion for understanding software solutions and how they can impact our client's current and future operations.
A major focus of this role involves connecting quickly in a poised, and enthusiastic way working cooperatively with and through people in order to complete tasks and motivate teams. If you have a knack for understanding people well and using that understanding effectively in motivating and persuading others to act, this is the role for you.
Requirements
Key Responsibilities (include but not limited to):

• Presenting opportunities for cross selling and up selling products to existing clients
• Collaborating on monthly Executive Steering Committee presentations with client's executive leadership team
• Identifying client goals and aligning internal resources to client commitments. Measuring and communicating commitment satisfaction, status and achievement.
• Developing and maintaining a strong sense of urgency, initiative, and drive to get things done correctly, with emphasis on working with and through people in the process
• Making decisions under pressure while being considerate of the ideas and advice of others.
• Controlling all aspects of task to ensure accurate and timely completion
• Oversee current client operations through reporting metrics
• Leading and assisting in touchpoint calls to understand client pain points and develop/offer strategic solutions
• Managing project change orders through our PCO process
• Representing Softheon during on-site Client meetings and presentations
• Must be available and on call in the event of any Emergencies that may arise.
• Travel required less than 15%

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business or related area
• 3-5 years of experience in an account management position including client upsell quota attainment
• Advanced knowledge of MS Office: Specifically, Excel, Visio and MS word
• Experience with Voice of the Customer programs
• Strong sense of urgency, initiative, and drive to get things done correctly, with emphasis on working with and through people in the process
• High attention to detail and accuracy
• Collaborative approach to work motivated by bringing out the best in others
• Ideal candidates will have strong organizational and time management skills while also being self-motivated

Benefits
When you join Softheon, you will:

• Have an opportunity to add value to a diverse team of innovative professionals
• Rise to new challenges everyday
• Receive competitive salary and career growth opportunities

Softheon is an equal opportunities employer. We strongly believe that employing a diverse workforce is key to our success. We make recruitment hiring decisions based on each candidate's experience and skills. We value your passion to make healthcare affordable, accessible, and plentiful.
ABOUT US:
As a leading software development company, Softheon offers the decision to work remotely or in-office. Softheon earned multiple placements on the Inc. 5000 in recent years due to its rapid growth. Softheon's rich benefits offerings include unlimited PTO, 401(k) matching, and 80% of health care premiums paid.
Founded in 2000, Softheon's Software-as-a-Service (SaaS) and Business Process-as-a-Service (BPaaS) solutions solve complex challenges for health plans and government health agencies. Currently, Softheon's solutions serve 8 State agencies and over 80 health plans.
Issuers and consumers utilizing Medicaid, Medicare, and the ACA Marketplace benefit from Softheon's innovative technology that reduces administrative overhead and enhances user-experiences.
To find out more about Softheon please visit www.softheon.com .
To all recruitment agencies: Softheon does not accept agency resumes. Please do not forward resumes to Softheon employees or any other company location. Softheon is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.