Client Experience and Registration Senior Specialist

Gartner Conferences delivers world-class conferences across the globe, attracting tens of thousands of attendees and exhibitors each year. The Registration Experience team is focused on shaping a world class registration experience for all clients and delegates who attend Gartner Conferences.

As an ideal candidate, you would support the registration team by ensuring swift execution and strategic thinking to aid client retention and business growth while delivering world class service aligned with Gartner's global standards.

What you will do:

• Process and support registrations that come through as an entitlement of the Gartner premium suite of products
• Support strategy for segmented attendee experiences.
• Data management and reporting (weekly reporting/dashboard planning, final event attendance data, wrap up data, quarterly check-ins for data by region, ongoing housing reporting, one-off data requests)
• Registration audits (outreach, follow up and updating records as needed)
• Registration testing support (testing sites to ensure reg codes, confirmation emails, and hotel booking flows are set up correctly for clients
• Responsible for answering client and associate inquiries related to Conferences experiences
• Manage mailbox and Ask Us Chat
• Partner with the registration/call center vendor and internal teams on day-to-day operations as well as future initiatives
• Partner with internal registration team and Technology teams to manage priorities for system enhancements, ensuring the highest level of attendee experience
• Travel to events and provide support onsite as determined by Manager

What you will need:

• Bachelor's degree in any field
• 3+ years of customer service experience and/or events experience
• 1-2 years of experience in a business analytics role
• Fully competent in Microsoft Office Suite, including Excel
• Experience with project management and process improvement
• Ability to manage multiple tasks simultaneously and prioritize workload
• Experience with customer support platforms, troubleshooting and escalation resolution
• Understanding and appreciation of technology
• Strong business writing and communications skills
• Ability to successfully facilitate collaboration across multiple functions, departments and levels and serve as a role model for teamwork

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What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

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Job Requisition ID:76954

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