Client Experience Manager

Are you passionate about improving customer relations, growing accounts, and the world of technology? Are you someone who has worked in customer support, sales, or account management? Then you could be Fivesky’s next Client Experience Manager!

Who you are:

• Customer-centric, energetic & highly motivated to build relationships with clients.
• Detail-oriented, highly organized, with a history of using established systems for tracking projects and communication channels.
• Professional with past experience in client-facing roles, looking for a fast-paced, high-growth opportunity.

What you will do:

• Work with customers to ensure they are utilizing Fivesky to give them the best ROI.
• Coordinate with internal sales, human resources and recruiting teams to make sure the client experience is smooth.
• Follow up on SLA’s, contracts, scheduling both internally and externally.
• Have the confidence to seek new business opportunities and proactively communicate to senior management. 
• Use Salesforce, MS Office/G Suite, and various tools to communicate with internal and external stakeholders.

Would be awesome if you have:

• Experience working with executive level clients 
• Experience in an account management/sales role with a technological company. 

At Fivesky, our employees are our greatest asset and the focal point around which we operate; therefore, we always want the best for our employees. In addition to offering competitive compensation plans and long-term career opportunities, we offer an attractive mix of benefit plans to our employees that include provisions for vacation, holiday pay, and sick days.

Fivesky is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

This is a full-time, direct employment opportunity in New York, NY. The salary is open based on experience and qualifications.

FS-RID-0571