Client Experience Manager

Job Type: Full-Time

Are you a client success professional that is passionate about creating value and positive client outcomes? Or a learning and development or education professional that loves driving successful program launches? 

If so, you may be a great fit for BizLibrary’s Client Experience Manager opening. In this role, you will be responsible for successfully implementing and onboarding new clients and new product purchases. 

The ideal candidate will have a mix of L&D/educational and/or client success or service experience. You will support our clients throughout the implementation and onboarding process, understanding each client’s business goals to ensure that their program and launch are aligned to their desired outcomes. You will need to be a great communicator who can both understand and leverage technology, while also tailoring your communication based on the knowledge and experience of the client. You will be expected to find ways to add value throughout the onboarding process and be passionate about solving Customer problems. 

Previous Experience

• The ideal candidate has at least 3 years of successful education, learning and development, client success or consulting experience, preferably in a high growth SaaS environment.
• Experience within the HR/L&D/content/LMS space is a bonus.

Key Responsibilities

• Lead new client and new product implementations, helping drive successful outcomes that are aligned to client value drivers, including program and launch planning and execution.
• Project planning, tracking, status update reporting, effective scope management and client and internal communication management 
• Create and collaborate on client-facing deliverables and work products, including training and process documentation 
• Keep up to date with changes to company products, tools, and processes as well as industry trends 
• Cultivate and foster a positive client experience 
• Communicate effectively and maintain a proactive, positive relationship with all departments within the company, notably including Sales, Marketing, Client Success, Client Support and Product 
• Assist in creating processes and procedures that will streamline the client onboarding processes.
• Support and assist the Product Development organization by sharing customer and individual feature enhancement ideas and suggestions
• Assist other team members with client onboarding and engagement when appropriate 
• Occasionally present product knowledge or domain expertise via speaking, training or sales environments including customer conferences, trade shows, conventions, or public speaking engagements 

Why BizLibrary?

• Compensation. We have a competitive compensation plan that includes salary and bonus opportunities. 
• Culture. Lots of companies talk about culture, but very few deliver. We deliver. You will be a part of a world-class organization that is unified in its mission to create a more compassionate and competent place. You will be surrounded by team members that share your love of making customers wildly successful.
• Mission. We are out to make the world a more compassionate and competent place. We believe that all employees deserve training that can impact their lives for the good, personally, and professionally. If you think what you deliver for your clients is as important as how you deliver, this is the place for you. 

Benefits:

-Work from anywhere within the US for most roles

-Competitive Salary 

-Medical, Dental, and Vision Insurance 

-Flexible PTO 

-401K - 100% vested with ~4% match 

-12 Paid Holidays 

-Company Laptop 

-Reimbursement for home office expenses 

-Employee Referral Bonuses 

-Short-Term and Long-Term Disability Insurance 

-FSA & HSA Options 

-Life Insurance 

-Personal and Professional Development 

-Employee Assistance Program (Mental Health) 

-Parental Leave + baby bonus