Client Experience Manager

Kaltura’s mission is to power any video experience and deployed globally in thousands of companies and educational institutions and engages hundreds of millions of viewers at home, at work, and in school. Kaltura is a recognized leader in the Online Video Platform (Educational institutions and Enterprise companies such as Harvard, Yale, SAP, Oracle, etc.) and Cloud TV (Vodafone, Cellcom TV, etc).

Our core values are openness, flexibility, and collaboration, and we are the initiator and backer of the world's leading open-source video management project, which is home to more than 150,000 community members.

We like to think of ourselves as a cool, fun, and talented group of professionals looking to create cutting-edge technology. Kaltura is a fast-paced environment where standards are high, and initiative is always encouraged.

Kaltura currently has approx. 700 employees across offices in New York, London, Sao Paolo, Singapore, and Tel Aviv. We are growing rapidly including positions all over the world.

We promote a flexible and casual work environment. Kaltura provides a Full Benefits Package including health/dental/vision benefits, including a health plan with zero employee premium and coverage, is effective on the employee’s first day. We also offer FSA plans and a 401K plan with a company match. We additionally reimburse for the monthly service for your cell phone and home internet. Kaltura is an Equal Employment Opportunity Employer and a participant of E-Verify.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

Requirements

Kaltura is looking for a client experience manager to join its growing virtual events team.

As a client experience manager, you will work closely with clients on delivering their virtual events, performing as the expert for user experience and content strategy. You will understand the client’s needs and goals and present the best solutions based on the virtual platform features.

Responsibilities:

·You will be part of the client-facing team working on the virtual event and perform as the user experience and content specialist.

·You will be synced on all product launches and new features to offer the clients creative solutions to execute the desired event experience.

·You will educate the clients on the different features of the virtual platform and walk them through the processes and timelines.

·You will work closely with all internal teams (program managers, support, product, R&D, analytics, training, and creative) and represent the clients' needs and goals in internal discussions. 

 Requirements:

·2+ years of experience working with clients in the fields of digital marketing, advertising, or production.

·Project management skills - Strong organizational skills and attention to detail.

·Excellent oral and written communication skills.

·Service-oriented and with a can-do approach.

·Capable of working within a hectic environment, managing concurrent priorities and projects.

·Creative approach to problem-solving and resolving difficult situations

·Planning large events in-person or virtual - advantage

·Previous experience working in a high-tech environment – advantage.

·Experienced working in B2B companies, ideally for consumer products/services - advantage.