Client Experience Specialist

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity

The primary responsibility of the Client Experience Specialist is to be the ambassador of Fashionphile and ensure clients experience the highest levels of satisfaction via phone, email or in person. The Client Experience Specialist will also manage appointment calendars and schedules daily to maximize Showroom productivity and business flow. *Perform operational functions, such as shipping, check-in, and other needs. Responsibilities include:

• Greet, check-in clients and offer refreshments
• Verify and update client account profiles
• Assist clients with general inquiries in person, phone and/or email
• Answer phones to schedule appointments, facilitate client service inquiries and requests, and familiarize clients with Fashionphile’s services
• Utilize Admin Calendar to schedule buying and selling appointments to maximize Showroom productivity and flow
• Maintain cleanliness in the showroom, back stock areas and lunchroom
• Participate in cross-training and be flexible to perform varying roles whenever necessary
• Operational Functions include, but not limited to:
• Properly complete inputting item(s) into Fashionphile Admin system/inventory within 24 hours of receiving
• Process inbound and outbound shipments
• Maintain inventory supplies

What We’re Looking For

• Working knowledge of Client Service and valuing the client experience
• Displays basic knowledge of high-end luxury handbags and accessories
• Strong proficiency working with online website. Strong computer skills, including data entry, internet savvy, and quick to learn new programs
• Extremely organized and ability to multi-task
• Excellent verbal and written communication skills

What We Offer

• Medical, Dental and Vision Coverage 
• FSA options for Medical, Dependent Care & Commuter Benefits 
• Paid Time off, Paid Sick Time, and Paid Holidays 
• 401(k) with generous match program 
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

This position is not able to offer work visa sponsorship. All applicants must be immediately eligible to work in the US without work visa sponsorship now or in the future.

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