Client Experience Specialist, Inbound

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Experience Specialist, Inbound based in Canada.

This role offers the opportunity to create meaningful client experiences within a health and wellness-focused environment.
You will serve as a trusted point of contact, helping clients access services, schedule appointments, and find solutions tailored to their needs.
The position combines customer service excellence, relationship building, and consultative support in a fast-paced setting.
You will contribute to client satisfaction by providing knowledgeable guidance across multiple communication channels.
Working remotely with a collaborative team, you will help strengthen client relationships while supporting business growth initiatives.
This opportunity is ideal for a proactive, service-oriented professional who enjoys helping others and delivering exceptional experiences.

The Client Experience Specialist, Inbound will be responsible for delivering professional, personalized support while helping clients navigate available services and solutions. Key responsibilities include:

• Providing exceptional client service and building strong relationships while representing the organization as a trusted brand ambassador.
• Managing inbound and outbound client communications through phone, email, live chat, social platforms, and in-person interactions.
• Scheduling and coordinating appointments for new and existing clients while recommending relevant services based on individual needs and goals.
• Developing strong knowledge of available services, products, promotions, and value propositions to provide informed recommendations.
• Supporting revenue growth through cross-selling, upselling, add-on services, and promotional opportunities.
• Explaining fees, payment policies, invoices, and collection-related questions with professionalism and accuracy.
• Conducting timely and organized client follow-ups across multiple communication channels.
• Collaborating with internal teams to ensure smooth service delivery and a consistent client experience.
• Providing technical assistance and support for online client platforms.
• Gathering client feedback and contributing to satisfaction improvement initiatives.
• Supporting the onboarding, training, and mentoring of new team members.
• Adapting to changing priorities while maintaining a high level of service quality.

Requirements:

The ideal candidate is a client-focused professional with strong communication skills, a proactive mindset, and the ability to thrive in a dynamic service environment. Required qualifications and skills include:

• Bachelor’s degree or post-secondary diploma in Business, Health, or a related field.
• 1–2 years of experience in customer service, contact center operations, client relations, or customer loyalty roles.
• Strong ability to manage challenging conversations with professionalism and empathy.
• Demonstrated resourcefulness and problem-solving skills, with the ability to find solutions independently.
• Self-motivated, results-oriented mindset with the ability to work toward performance goals.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and manage competing priorities.
• Proficiency in Microsoft Office Suite.
• Experience with Salesforce or similar CRM platforms is an asset.
• French bilingualism is an asset.
• Genuine interest in health, wellness, and helping people achieve their goals.
• Ability to work a flexible schedule based on business needs, including Tuesday to Saturday shifts.

Benefits:

The role offers a flexible remote environment with opportunities to develop professionally while contributing to meaningful client experiences. Benefits include:

• Fully remote work opportunity.
• Full-time 12-month contract position.
• Competitive compensation package including base salary and potential variable commission earnings.
• Opportunity to increase earning potential through performance and client relationship development.
• Flexible work schedule based on operational requirements.
• Comprehensive training and onboarding support.
• Collaborative and supportive team environment.
• Opportunity to contribute to client satisfaction and service improvement initiatives.
• Professional growth opportunities within a health and wellness-focused organization.
• Occasional in-person team meetings, training sessions, and events.