Client Experience Specialist

We are seeking a dedicated Client Experience Specialist at Renata’s Organic Skincare. In this pivotal role, you will be the first point of contact for our clients, ensuring a warm and seamless experience from the moment they arrive. Your responsibilities will include: • Personalized Client Care:Greet clients with warmth, offer refreshments, and guide them to services tailored to their needs. Handle escalations with professionalism. • Appointment Scheduling:Encourage clients to book their next visit at checkout, promoting ongoing engagement with our services. • Performance Metrics:Meet key performance indicators (KPIs) related to rebooking rates, retail conversion, and gift card sales. • Brand Ambassador:Embrace and embody the values of Renata’s Organic Skincare, acting as a role model for the team. • Feedback Collection:Engage with clients before they leave to gather insights and show our commitment to improvement. • Uphold Standards:Ensure that all areas, including waiting and reception, meet brand standards for cleanliness and presentation. • Communication Facilitation:Maintain clear communication with team members and document messages accurately in our system. • Client Education:Share knowledge about services, products, and promotions to enhance the client experience. • Issue Resolution:Address inquiries and concerns with expertise and a focus on client satisfaction. • Transactional Accuracy:Process cash and credit transactions following established protocols. • Team Training:Lead the training of new and existing team members, equipping them with essential skills. • Staff Scheduling:Create and manage staff schedules in alignment with operational needs and budget constraints. Qualifications: • Minimum of 2 years in a customer-facing role, ideally in spa/salon, hospitality, or retail (reservation experience is a plus). • Strong leadership capabilities to guide the team and enhance the client journey. • Experience in training and scheduling team members. • Excellent communication and organizational skills, with the ability to provide mobile customer service. • A proactive approach to anticipating client needs and exceeding expectations. • Ability to thrive in a fast-paced environment while maintaining attention to detail. • Proficient in computer systems and point-of-sale software. • A genuine passion for the beauty and wellness industry. • Professional appearance and demeanor, representing our brand with pride. • Flexibility to work various shifts, including evenings and weekends. • Possibility of advancement for right candidate. If you are enthusiastic about creating exceptional experiences in a dynamic environment, we encourage you to apply now! Job Types: Full-time, Part-time Pay: From $15.00 per hour Expected hours: 20 – 35 per week Benefits: • Flexible schedule Shift: • Day shift • Evening shift • Morning shift Work Location: In person