Client Growth Specialist

Why Become the Next GUIDE? 

GUIDEcx is a client onboarding and project management platform focused on helping internal and external parties work better together, primarily during post-sale new client implementations.

• Invite everyone to the project—internal resources, customer teams, and third-party vendors 
• Guide each step and stay on track with automated tasks, reminders, and updates. 
• Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app. 

GUIDEcx helps you deliver projects faster with fewer issues and accelerates time to value for your customers. 

Position Overview: 

We are seeking a self-starting, talented, and highly-motivated Client Account Executive to join our team. As a Client Account Executive, you will serve as a critical interface to our customers and will be expected to develop and maintain strong relationships with our clients through sales activities, ensuring their satisfaction while driving business growth. As a company focused on enabling customer experiences, all Guides are expected to maintain and provide a high-level customer satisfaction. 

The most successful Client Account Executives are resourceful, creative, collaborative, quick to respond, aggressively develop pipeline, and are exceptionally curious to listen and learn from their customers. These attributes will allow you to advise confidently and elevate the customers experience during sales engagements with GUIDEcx. 

Responsibilities:

1. Client Relationship Management:

• Develop and nurture long-term relationships with clients, understanding their business needs, goals, and challenges
• Serve as a critical point of contact for clients, addressing inquiries, providing strategic guidance, industry insights, and recommendations to optimize their business outcomes
• Partner with Customer Success Managers to coordinate and conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for growth

2. Account Development and Expansion:

• Collaborate with clients to understand their objectives and develop account strategies aligned with their goals
• Identify upselling and cross-selling opportunities to maximize revenue and achieve account growth targets
• Develop and present proposals, negotiate contracts, and close deals with existing clients
• Provide an accurate forecast to the business regarding your growth pipeline and strategies for growth.

3. Team Collaboration:

• Collaborate closely with internal teams, such as sales, marketing, and customer success, to ensure seamless client experience and alignment of objectives.
• Coordinate with the onboarding team to ensure successful new logo transitions, onboarding and delivery of products or services.
• Share client feedback and market insights to contribute to product development and service enhancements.
• Build relationships with strategic GUIDEcx partners to add value, create pipeline, and grow revenue

4. Market Research and Competitive Analysis:

• Stay updated on industry trends, market dynamics, and competitor activities to provide clients with valuable insights.
• Conduct regular market research to identify new business opportunities and emerging client needs.
• Adjust account strategies based on changing market conditions and competitive landscape.

Qualifications: 

• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
• Proven experience in sales, account management or a client-facing role, preferably in a B2B environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong negotiation and presentation skills, with the ability to influence decision-making processes.
• Results-oriented mindset with a track record of achieving sales targets and driving revenue growth.
• Analytical thinking and problem-solving abilities to identify client needs and propose effective solutions.
• Proactive and self-motivated, with the ability to work independently and as part of a team.
• Proficiency in Salesforce CRM software and G Suite.

What You’ll Love About Us:

• Potential: We care about your career path and try to provide opportunities necessary for continual improvement. Being a growing start up, you get to wear multiple hats and learn through a rapid growth process.
• Stability: Leadership takes extensive measures to ensure job security for all employees.
• Competitive Pay: We use real-time market data to make sure you are being rewarded for your extraordinary efforts. 
• Work Flexibility: We work hard, and we play hard. Nobody likes a 9-5 so we provide an unlimited PTO (Flex Time Off) policy for all full-time employees that can demonstrate trust within their respective responsibilities.
• Core Benefits: You shouldn’t have to worry about your health, that is why we provide Medical, Dental, and Vision insurance, as well as an Employee Assistance Program. Short- and Long-term disability is also available. 
• Retirement: Don’t want to work forever? Neither do we! We provide a generous Safe Harbor 401(k) Match and an HSA (Health Savings Account) Contribution. 
• Culture: We believe that for success, we need to work in a culture of trust and wisdom, while providing the human touch. We only hire genuine humans and do our part to provide a safe and energizing employment experience!
• Food: Who doesn’t love a fully stocked break room? We provide healthy snacks, drinks, team lunches, and cross departmental “munch and mingle” events! 
• Amenities: Do you love the fresh air of the mountains? So do we! That’s why we chose an office in the heart of Silicon Slopes, overlooking the beautiful Wasatch Mountain Range. Do you enjoy biking, but don’t have the time? Reserve an e-bike as part of your next meeting as you ride alongside your colleague on the adjacent Murdock Canal Trail, Lehi Rail Trail, or Jordan River Trail. Not an outdoors fan, but still want to work out? We have an onsite gym and indoor pickleball courts with a locker room and showers. Not one that enjoys sweating? Sweet, we have gaming consoles, cornhole, and break room ready for your use! 

Hiring Policy: 

GUIDEcx is an equal opportunity employer. All applicants will be considered for employment without attention to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws (referred to as “protected characteristics”). All Candidates must pass a background check upon employment. Candidates must be authorized to work in the U.S