Job Description
The Client Happiness Servicing Associate position will report to the Servicing Manager Client Happiness.
As the Client Happiness Servicing Associate you will:
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Act as a professional brand ambassador by promptly responding to client inquiries via chat email SMS or phone. Provide accurate information resolve concerns and offer repayment guidance with empathy and clarity.
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Identify and proactively promote and cross-sell company products to eligible customers during servicing calls contributing to overall business growth targets.
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Assist clients with payment arrangements and commitments. Encourage on-time payments explain available relief options and guide customers through necessary documentation and follow-ups.
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Collaborate with internal teams to address client needs. Educate customers on loan processes repayment options and company products - promoting additional offerings during service interactions when appropriate.
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Maintain clear and professional records in client systems. Research inquiries using internal/external tools and coordinate with other departments for timely and effective resolution.
About You:
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At least 1 year of experience in customer service sales or collections; strong verbal and written communication with a focus on de-escalation client resolution and professional conduct.
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Tech-savvy (MAC preferred) with ability to perform basic math calculations for loan support and navigate business systems efficiently.
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Demonstrated ability to listen actively solve problems creatively manage high call volumes under pressure and work effectively both independently and within cross-functional teams.
Even Better:
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Experience in student lending banking or financial aid industries
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Background in call center environments or exposure to sales and/or account management roles
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Familiarity with loan processing and/or underwriting procedures
Where:
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This role will be based in the US.
Note: This role has a firm start date of January 12 2026 due to training schedules.
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Date Posted
11/22/2025
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