Client Implementation Specialist

This role is NYC-based, but we will consider remote applicants. Requires regular domestic travel.

Sage is on a mission to improve the quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related deaths among adults over 65. At the same time, fall prevention and emergency response systems for older adults are archaic and ineffective. This issue is exacerbated by the inefficient procedures that operators of these facilities are forced to use to provide care to their residents.  Sage's integrated software aims to reinvent how we care for and respond to older adults in times of need.  We aim to build a platform that gives caregivers the means to provide care for modern aging.

Sage is a small team of ambitious, multi-disciplinary entrepreneurs.  We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission.  At Sage, we work hard and fast but also know that to build a truly successful company, we need to treat our work as a marathon, and not a sprint.  The journey matters.  We know when to slow down, take breaks, and have fun.

As a Client Implementation Specialist, you will be part of the Implementation and Client Success team, which will be providing on-the-ground training and support as we work to systematize our product delivery process. You will be responsible for the organization and execution of our deployment of our technology. This includes the training of users at our client facilities across the country (from New York to San Francisco). Excellent communication and training skills with non-technical people, and problem-solving are critical to this role. You will work directly with the product team in addition to our users, customers, and clients. This role will be responsible for making sure we have successful launches at each facility. This person will help organize and lead, onsite implementations, culminating in a “go-live event,” in which the facility transitions from its old system to Sage. 

This role will largely involve tactical things such as:

• Onboarding new clients, communicating what Sage is, how it works, why it’s different
• Building relationships with key stakeholders at each facility, 
• Being an advocate for Sage and identifying engaged users at the facility who will become our advocates.
• Lead in-person staff and management training at the facility, presenting the product both to groups and 1:1, to ensure staff members have proper training before implementation is complete.
• Work with teammates to prepare each facility for implementation, including distributing the system throughout the facility, configuring devices (phones) for each facility, helping the facility understand the process for using Sage devices while on shift, and ensuring all devices work properly prior to going live
• Support technical counterparts in setting up key infrastructure 
• Provide support and troubleshoot with Sage users and clients, as necessary 

• Bachelor’s Degree (or equivalent experience)
• Experience training and presenting both in a group setting and 1 on 1
• A strong communicator, as this role requires communication with and often between the client, non-technical end users, and internal teams
• Technical enough to help a non-technical person troubleshoot issues with consumer electronics and software programs 
• Preferred: prior customer support experience in a tech environment
• Self-starter who is comfortable working autonomously
• Relentlessly resourceful, always thinking outside the box to solve complex problems
• Enough patience and follow-through to root cause on the ground issues
• Expectation to be onsite with clients up to 70% of the time 

Our headquarters are located in New York City's lively Meatpacking district. We believe in cross team collaboration. We think good ideas can come from anyone, and we've designed our processes to encourage participation from all. While we take our mission seriously, we don't take ourselves too seriously. We like to host off-sites, outings, and team meals where we can connect as people, not just as colleagues. We offer office lunches several days a week and a fully stocked snack bar.

Our benefits package for employees includes competitive base compensation along with stock options. The expected annual salary for this role is between $65,000 and $85,000, depending upon the job level, which will depend on your level of expertise, experience, and qualifications.  We feel that you should be paid well for your contributions to our mission, and that you should stand to gain as we grow and succeed.  We also provide fully-paid health insurance coverage for all of our employees.