Client Leader

Digital Surgeons is a creative consultancy and full-service digital marketing agency for brands that are forward-obsessed and looking to spark new ways to drive demand for their business. We’re headquartered in our very own technology & innovation campus in New Haven called District, and our work has been featured in TechCrunch, Forbes, and The Webby Awards to name a few. 

The Client Leader will operate on multiple levels, both internally and externally, to supervise, lead and develop the work and ensure positive outcomes for their assigned clients. Success will be measured by client retention and satisfaction, client business growth for DS, and reaching team goals. 

Agency Leadership

• Be an agency role model on what it means to be a curious, proactive, productive and strategically minded brand team lead and client partner
• Set the standard for how we build growth oriented, trusting client relationships that go beyond scope of an existing project and build hunger for breakthrough strategies and ideas
• Partner with Client Leadership peers to make proactive recommendations to agency leadership (and own implementation in some cases) on departmental matters such as growth opportunities, job rotations, training, morale, etc.
• Partner with strategic, creative, media and technology leaders to create business-generating and award-winning work for our clients
• Facilitate and promote Agency initiatives inside and outside the building as a true business ambassador including helping to recruit exceptional talent in all functions and leveraging relationships to develop new business prospects
• Exude the charisma and savvy required to build followers inside and outside of Digital Surgeons

Client Engagement & Organic Growth

• Be the undisputed expert on your clients’ business, its drivers of profitability, the competitive environment, the issues and opportunities for the category and the politics of the client organization
• Develop and manage productive, growth oriented client relationships (inclusive of senior-level/C-Suite clients) through thought leadership, client / category expertise and consistent delivery of great work. These relationships should include both long-term strategic AOR relationships as well as shorter term project based opportunities.
• In partnership with strategy and creative peers define growth opportunities, set the agenda for the account and deliver plans across the clients managed.
• Responsible for delivering organic account growth as well as client satisfaction and retention by identifying clients’ share/stakeholder success metrics and developing and executing marketing programs that deliver business results that meet/exceed these metrics
• Develop and execute client engagement strategy(ies) in collaboration with cross-functional peers
• Continually protect the best interest of the agency’s financials including resourcing, cost management, proactive investments, etc.
• Ensure practices within our team are professional, timely and in the best interest of Digital Surgeon’s reputation

The person we are looking for needs to be consistently proficient in these skills.

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Business Acumen - Demonstrate understanding of business operations. Solution-focused and seek to understand the larger situation and find viable outcomes with objectivity. Ability to think independently and recommend improvements to existing processes.

Command Skills - Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn’t afraid to end and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.

Innovation Management - Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.

Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimal noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

Problem Solving - Uses logic to solve difficult problems with effective solutions; can see hidden problems; is excellent at honest analysis; looks beyond the obvious.

Leading Effective Teams - Like a chameleon, tries to accommodate the styles and tempo of teammates to create a sense of ease; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. 

• 5-7 years of Account in an integrated marketing and/or digitally led marketing capacity
• Experience in multi-channel, integrated work that demonstrates his/her versatility as a marketer
• Experience Leading clients and internal cross-functional agency teams
• Understand the basics of legal and agency finance
• Interest and understanding of how to manage & execute a client scope of work
• Strong aptitude for the role and impact of digital media and platforms
• Exposure to a diverse range of industry category verticals and client life-stages from start-ups to mature brands

This is a full time position, eligible for enrollment in the Company’s benefits program including medical, dental, vision, disability and life insurance, and 401k. 

$70,000-$90,000 + DOE

To be a catalyst for new possibility and growth for brands, businesses and their teams.

To use creativity and curiosity to drive the world forward. 

Our values guide all our decisions at DS - big or small

Be Curious: The world is constantly changing, and the more we ask, explore, wonder, understand, and ideate on, the more we can accomplish. Curiosity helps us understand what’s happening today, so we can define what’s possible tomorrow for ourselves and for you.

Care Greatly: About our work. About our partners. About each other. We’re at our best when we care about designing demand, who we’re doing it for, and why we’re even doing it in the first place. By opening up our hearts, we create human connections that benefit everyone.

Adapt and Respond: Change is inevitable, and we know that those who welcome it and react effectively are the ones who succeed. That’s why we find not uncertainty but wonder & possibility in change. It’s a new opportunity to create, to collaborate, and to change our world for the better.

Simply Believe: There’s magic to be discovered through business, technology, and creativity. It’s in there, in us, and in you, but only if you believe in it. When you do, we can transform businesses and inspire people to engage with brands — even to fall in love with them

Digital Surgeons is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics or those of a family member, or any other basis protected by applicable law.