Client Liaison (Product)

tms

Client Liaison (Product)

Posted An Hour Ago

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Chicago IL USA

Hybrid

100K-110K Annually

Senior level

Agency • Gaming • Marketing Tech • Mobile • Analytics

tms is a global company uniting technology marketing and sourcing to drive transformational change.

The Role

The Client Liaison (Product) ensures client requests are transformed into clear product opportunities coordinating between client teams and supply chain to maximize value through structured briefs and alignment for execution.

Summary Generated by Built In

TEAM: Portfolio NA
CLIENTS: T-Mobile Ecommerce Clients
REPORTING TO: Promotional Product Sourcing Lead
ABOUT US
tms unites technology marketing and sourcing to drive transformational change for the world's leading brands. With more than 1400 employees across 28 countries. we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency a strategic consultancy a sourcing business and a technology provider we engage with over 110 million customers every single day for our clients including McDonald's T-Mobile O2 Starbucks and adidas.
Most importantly we're a place where you can achieve great things and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
The Client Liaison (Product) plays a critical role at the front of the product lifecycle ensuring client needs are translated into clear actionable product opportunities before execution begins. This role sits at the heart of the business connecting client teams creative and the global product function to ensure every brief is aligned commercially sound and ready to move through the intake process.
You will shape and refine client requests challenging and improving them to maximize value and alignment with supply chain capability while ensuring the right inputs are defined early. Working within a structured briefing and intake process you will help bring clarity consistency and discipline to how opportunities are assessed and progressed.
Operating in a fast-paced cross-functional environment you will play a key role in improving the quality of incoming work enabling teams to execute more effectively and at speed.
This role is ideal for someone who enjoys influencing outcomes improving ideas and contributing to stronger commercial results without owning delivery execution while building strong relationships across teams and supporting business growth.
WHAT YOU WILL BRING TO THE ORGANIZATION

Client Brief Translation & Structuring
Translate client requests into clear structured briefs ready for product and supply chain teams
Intake & Brief Alignment Ownership
Ensure all key inputs are defined early including budget volume timelines and product requirements
Early Feasibility & Requirement Validation
Work within the intake process to ensure requests are aligned to supply chain capability and constraints
Opportunity Shaping & Commercial Input
Challenge and refine client requests to improve feasibility cost alignment and overall commercial value
Cross-functional Brief Alignment
Align client creative product and supply chain teams to ensure clarity before execution begins
Pipeline Visibility & Prioritisation
Maintain visibility of incoming opportunities and support prioritization based on value complexity and timelines
Supply Chain Input into Client Discussions
Provide informed input during client interactions ensuring product and supply chain considerations are clearly represented
Collaboration with Creative & Strategy Teams
Support the development of product concepts by ensuring alignment between creative direction and supply chain capability
Packaging & Compliance Awareness
Ensure packaging requirements and market-specific considerations are identified early and aligned with relevant specialists
Risk Identification (Pre-Execution)
Identify potential risks in client requests and ensure these are addressed early through the intake process
Stakeholder Communication & Alignment
Maintain clear communication with account teams and internal stakeholders to ensure alignment and minimize rework

SUCCESS IN THIS ROLE

Client requests are consistently translated into clear structured and actionable briefs with minimal gaps or rework
Opportunities are shaped early to improve feasibility alignment with supply chain capability and overall commercial value
Incoming work is well-defined prioritised appropriately and ready to move through the intake process without delays
Cross-functional teams are aligned from the outset enabling faster and more efficient execution with reduced rework
Account Management is well-supported in client interactions with product and supply chain considerations clearly represented
Client engagements feel seamless and professional with strong alignment between client expectations and delivery capability
Risks and constraints are identified early in the process improving decision-making and preventing downstream issues
Product and supply chain teams receive high-quality well-defined briefs that enable efficient execution and stronger outcomes

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
Required

5+ years of experience in promotional products branded merchandise or a related industry
Experience translating client requests into clear actionable product or supply chain requirements
Strong communication and interpersonal skills with the ability to effectively engage clients internal teams and cross-functional stakeholders
Proven ability to work across complex workflows aligning multiple teams to deliver clear and well-defined outputs
Commercial awareness with the ability to assess feasibility and shape opportunities in line with cost margin and supply chain capability
Strong problem-solving skills with the ability to challenge briefs identify gaps and improve outcomes before execution begins
Highly collaborative with a track record of building trust and alignment across diverse teams
Comfortable operating in a fast-paced environment managing multiple priorities and evolving requirements
Ability to influence without direct authority ensuring progress across both internal and external stakeholders
Adaptable and proactive able to operate effectively in a changing environment and support new ways of working

Any of the following would be a plus

Background in promotional product or brand merchandise account management. Marketing services or agency experience a plus.
Experience partnering with business development or account management teams in a client-facing role.
Experience working with structured briefing intake or workflow processes
Bachelor's degree in business marketing supply chain management or related field.
Experience contributing .to process improvement and improving cross-functional ways of working

Starting salary between $100000-$110000
TOTAL REWARD
Our total rewards philosophy integrates programs for compensation benefits recognition learning and development corporate culture corporate citizenship and work-life balance. While individual program components may differ by country some things remain constant:

Our commitment to rewarding results
Opportunities to work with talented and driven individuals at every level of our company who respect each other treat each other fairly and hold one another accountable for our customers'-and our company's-success

There's more ...
Generous medical dental vision and other great benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RECRUITING AGENCIES
tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site tms employees or any other company location. tms is not responsible for any fees related to unsolicited resumes.
If you have any questions about the job we are open to discussing this role further so please feel free to get in touch. #LI-Hybrid
Nearest Major Market: Chicago

Skills Required

5+ years of experience in promotional products branded merchandise or a related industry
Experience translating client requests into clear actionable product or supply chain requirements
Strong communication and interpersonal skills
Proven ability to work across complex workflows
Commercial awareness to assess feasibility and shape opportunities
Strong problem-solving skills to identify gaps and improve outcomes
Highly collaborative with a track record of building trust
Comfortable operating in a fast-paced environment
Ability to influence without direct authority
Adaptable and proactive in changing environments

What the Team is Saying

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The Company

HQ: Chicago IL

2300 Employees

Year Founded: 1986

What We Do

tms unites technology and marketing and sourcing to drive transformational change for the world’s leading brands. With 1200+ employees across 26 countries we offer an impressive range of solutions — from inspiration and innovation to category management and delivery. Headquartered in Chicago with 10 offices worldwide we are responsible for some of the world’s most successful and iconic long-term marketing platforms including McDonald’s Happy Meal and MONOPOLY programs. Operating as a creative agency a strategic consultancy and a technology provider we engage with over 110 million customers every single day for clients including McDonald’s adidas T-Mobile Starbucks Vue and O2.

Why Work With Us

We have a culture of collaboration that fosters creativity among a diverse mix of talent. From Lunch and Learns to guided meditation sessions led by our people we believe that celebrating the skills experiences and inspiration of our people brings us closer to the results that matter.