Client Management Market Leader - Greater New York

The Client Management Market Leader (Greater New York), will be responsible for driving profitable growth, achieving persistency goals, and managing renewal targets within Guardian's Premier Markets. This role will report to the Head of Client Management for the Northeast.

You will:

• Lead and develop a team of Client Managers in an assigned market. This includes oversight of daily activities, monitoring and management of business and transaction volumes to increase persistency/retention/profit.
• Drive consistent, efficient, and effective process and workflow activities within assigned region while maintaining a customer experience environment that directly supports driving increased revenue through great customer experience, re-enrollment, add-issues, and retention.
• Partner and work in conjunction with Regional Sales and Service Leadership.
• Be able to work in a matrix environment, facilitating change, defining, and monitoring metrics and effectively communicating, coaching, and executing.
• Develop and manage talent through effective development planning and performance management. Align goals, monitor performance and metrics and ensure effective staffing models are in place.
• Champion and support the team with change communication and training needs.
• Monitor and control expenses to meet assigned budget and support operational cost-containment goals. Continuously seek more efficient, less costly ways to manage the business.
• Support the general wellbeing of the broker and client relationship for the development and growth of Guardian sales and client retention.

You are:

A proven leader who inspires others. You understand both sales and client management and the Group Benefits business, including products, the service model and distribution dynamics. You are an excellent communicator who can make complicated concepts easy to understand. You are action-oriented and focused on continuous improvement. You are customer focused and can drive change.

You have:

• Four-year College Degree required or equivalent work experience; minimum 7-10 years of experience in Client Management and/or Sales; preferably with Group Benefits
• Understanding of sales and service environment and activities
• Demonstrated ability to influence leaders, establish and maintain collaborative partnerships and provide thought leadership
• Demonstrated ability to operate independently but collaborates with peers to drive a consistent experience
• Excellent analytical, conceptual, and communication skills
• Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements

Travel:

• New York City/New Jersey territory

Work Arrangement:

• Successful hire will have a hybrid work arrangement (2+ days per week in a local Guardian office, and three days a week working from home). Local Guardian Offices include New York City (Hudson Yards) and Holmdel, NJ.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
• Dental plan
• Vision plan
• Health care accounts - flexible spending, health reimbursement, and health savings accounts
• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage
• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)
• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health
• Wellness programs, including fitness program and equipment reimbursement
• Child, adult, and elder back-up care support through Bright Horizons
• Adoption assistance
• College planning
• Tuition reimbursement
• Student loan assistance
• Commuter benefits in select metropolitan areas

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].