Client Manager

Job Description

Delivering Excellent Client Service

• Managing and responding to client queries in a timely and professional manner
• Proactively communicating and interacting with clients, including arranging meetings with clients on service-related matters e.g. operation due diligence meeting, discussion on Distribution Agreement/Investment Management Agreement etc.
• Working with internal teams to resolve any operational issues, highlighting to the client where necessary and escalating any potential risks to the business
• Taking responsibility for any client life-cycle events, including take-on, changes or terminations, working alongside operational teams to ensure a smooth client experience
• Managing changes to client documentation including, for example, amendments to Distribution Agreements/Investment Management Agreement, Operational Memoradum, updating DDQ for distributors/ILP providers
• Overseeing client specific reporting to ensure these are issued accurately and on time
• Providing feedback/insight gained on client requirements to the wider team to share information and allow identification of common themes and trends

Working Within Required Control Framework

• Creating and maintaining central client records for regulatory and internal purposes to enable accurate reporting and management information
• Logging client issues/breaches/complaints and maintaining an audit trail of resolution
• Minimizing potential risks to the business by following agreed processes and procedures

Building Relationships

• Acting as the principal point of contact for clients and their consultants/advisers and strengthening and deepening these working relationships
• Working closely with Client Directors/Relationship Managers to share information and keep them briefed on relevant client activity
• Build and maintain effective working relationships with colleagues in the wider Distribution department to ensure client expectations are being met
• Working collaboratively with colleagues within the Client Service team and across the rest of the organization including Business Development teams, Investment teams, Operations, Legal, Finance and Compliance, etc.
• Understanding investment challenges, the impact of regulatory changes and internal operational requirements to ensure informed discussion with clients

Role requirements

• Bachelor’s degree desirable
• At least 8 years of experience in Financial Services (preferably fund management or related service provider)
• Detailed understanding of fund distribution business across APAC region. Knowledge in Singapore ILP business preferrable
• Strong interpersonal, communication and relationship management skills
• Ability to display a resilient and adaptable style comfortable with driving change and implement new business processes
• Adept at problem solving and capable of thinking quickly in critical situations
• Self-starter and highly motivated with an ability to work in a team environment
• Passionate in delivering exceptional client services
• HKSI Licensing Exam Paper 1 or readiness to take the exam

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.