Client Manager

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?
The primary responsibility of the Territory Client Manager is to manage and grow relationships. This is done by driving expansion and renewals across all solutions within assigned accounts, including supporting B end business

Responsible for selling the company's products or services to and maintaining relationships with existing accounts.

Working at NTT

Primary Segment Focus

• Existing clients

Secondary Segment Focus

• TBC

Sales Process Involvement

• Land, Adopt, Expand and Renew

Client Load

• Existing: 15 - 50
• Prospect: 0

Sales Time Allocation

• Pre-sales: 30%
• Engaged selling time: 30%
• Sales completion: 20%
• Sales Facilitation: 20%

Solution Focus

• Primary: Partnership and Foundational
• All solution areas

Sales Strategy with Buyers & Products

• Existing: Retention (current products) and Penetration (new/different products)
• Regional support

Key Roles and Responsibilities:

• Manage relationships to drive expansion and renewals across all solutions within assigned accounts
• Minimise churn and maximise retention as well as uncover sales opportunities in assigned accounts.
• Responsible for driving client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.
• Engages with clients to address concerns and provide recommends possible solutions that can be delivery by NTT(Ltd).
• Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT (Ltd).
• Influence and work closely with vendors to achieve required results.
• Use NTT(Ltd)'s sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
• Develop open and effective channels of communication in with each client within the assigned account.
• Encourage revenue growth by inspiring clients to additional services.
• Become the reliable point of contact for clients that is required to establish a strong business relationship.
• Aim to achieve revenue and margin targets and exploit opportunities, whilst displaying notable client service orientation.
• Implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitor and control financial governance and compliance to ensure the effective management of financial cost
• Single point of contact for NTT Ltd overseas requirements/B end business - Multinational coordination.

Knowledge, Skills and Attributes:

• Sales business acumen - The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements. Developing the skills to understand your client's business (including commercial and financial aspects) in order to bring value to them from NTT's portfolio of services.
• Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective & lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills - The knowledge of NTT Ltd's offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to specific client and prospect needs and outcomes.

Academic Qualifications and Certifications:

• Relevant Degree or Advanced Diploma

Required Experience:

• Experience in a similar role in a similar environment
• Some experience in a sales environment and/or customer service role
• Proven sales and client engagement experience
• Experience negotiating with clients and vendors
• Experience with business to business and business to consumer sales techniques
• Experience working as part of a sales team in a fast-paced environment
• Some experience analyzing commercial information
• Experience in marketing or advertising would be advantageous
• Experience working with Salesforce.com contact platform

What will make you a good fit for the role?

Standard career level descriptor for job level:• Develops professional experience• Applies policy and procedures to solve variety of issues• Problems are moderate in nature• Build productive internal and external working relationships• Receives general instructions on routine work• Receives detailed instructions on new work• Typically needs a Bachelor's or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.