Client Manager

Who are we?
PRIME Services is a supply cost management company focused on removing costs from the supply chain while improving operational efficiency and increasing resident satisfaction. The cornerstone of PRIME Services, Inc. is a Group Purchasing Program that assists members, such as hospitals, nursing homes, assisted living facilities, and senior living communities to save money on the supplies they purchase under national and regional supplier agreements. We also offer state of the art technology tools, back-office solutions and purchasing programs.

Who are we looking for?

We are currently seeking to hire a Client Manager to manage new clients accounts and collaborate closely with these clients to add additional cost savings programs. You will be a key piece in a team driven culture. This position requires strong people skills as communication within the team and with clients is crucial. You will manage accounts in conjunction with the Sales team.

This position will be hybrid or remotely based in the US region. Travel is expected up to 5% of the time. We are unable to provide sponsorship for work authorization for this role. 

Your impact:

• Organize and conduct on-boarding of clients
• Manages clients on ongoing basis. Tracks, follow up for any client involved meetings. 
• Establish and deepen relationships with clients by understanding their business objectives and providing exemplary support as their primary contact within PRIME Services
• Conduct quarterly Business Reviews, on-going meetings, and calls to communicate frequently with clients on updates, information, concerns, and suggestions
• Serve as the client’s voice within PRIME Services
• Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution.
• Identify opportunities for potential up sell opportunities including produce, full service, technology etc.
• Keeps organized for both the internal team as well as the needs of the clients. 
• Keeps Sales/Service team and other applicable parties in the loop of their client status. 
• Keeps internal systems and databases up to date with client information 
• Market new programs and services to clients 
• Provide appropriate status updates on project progress for client
• Must be comfortable being the point person for client and internal departments 
• Procure, organize, and disperse data on behalf of PSI 
• Work with Manufacturer Growth specialist teams in driving additional revenue through direct manufacturers programs. 
• Have full understanding of PRIME Services interaction with Platform brands

What You Bring:

• MUST be enthusiastic about the PRIME Services mission.
• Account management experience, preferably in a living health care market, and/or other health care background
• College degree or equivalent experience
• Strong presentation and negotiation skills
• An ambitious spirit who values a team environment
• Good computer knowledge and a readiness to learn new technology
• Ability to learn and be coached

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off to take it!