Client Manager

About Client Management:

It all starts with you. To solve big challenges and grow global brands, we need the best minds. At Interbrand, program managers help solve a variety of our clients’ business challenges by truly understanding their businesses and leveraging brand to deliver on objectives. Interbrand’s cross-disciplinary teams bring a variety of experience to their table and partner with a single goal in mind—deliver industry-leading strategic and creative work to our clients!

Our Client Management team sits at the core of every client relationship with roles and responsibilities ranging from strategic client engagement to flawless program delivery. Our team is comprised of forward thinking, solution-focused client partners, who remain one step ahead of their teams. We understand the businesses we serve and help enable our clients and teams to perform at their best every day. Depending on experience and seniority, our team members transition from project management against a statement of work to leading internal working teams and building strategic brand programs for our clients. However, in our collaborate work environment, all members are client-focused and are expected to foster, retain and grow client relationships. 

As a Client Manager your primary role will be to help drive the success of and assist with the management of programs from start to completion—working with senior-level program directors and cross-disciplinary teams; you will also partner with internal finance and operations team members with the objective of delivering work that is on strategy, on time and on budget.  You will act as a crucial member on project teams, providing strategic and process support to both internal and external stakeholders.

THE ROLE:

• Define and manage small to mid-size projects, including building timelines, defining budgets, helping to negotiate fees, writing statements of work, and managing client status
• Manage delivery to meet both client expectations and agency profitability
• Work with senior level client directors and finance to create and manage revenue recognition and forecasting for assigned projects
• Track against and regularly communicate hours set for full-time and freelance project resources to help manage project and consultancy profitability
• Serve as a central point of contact for matters related to scope, budget, project milestones, and ensuring the team is delivering work per the client’s inputs and feedback
• Learn when to escalate client/project concerns; always provide solution options when identifying problems
• Support a more senior-level CM on larger-scale engagements
• Be client-focused, respond promptly to all client requests building a reputation of impeccable delivery
• Assist in creating agency POV’s or other work to be presented to the client
• Support new business team efforts     
• Develop a working knowledge of brand strategy and how Interbrand’s offerings help drive business growth for our clients
• Maintain a working understanding of your client’s business and industry to deliver outstanding service 

WHAT YOU BRING TO THE TABLE:

• 2+ years’ experience in program, project or account management role (marketing, communications, advertising, etc.)
• Strong sense of responsibility, accountability, and partnership
• Diplomatic ability to work with all levels; personable, genuine client and team relationship-builder
• Strategic, big picture thinker with the ability to filter through details to identify priorities and opportunities
• Strong organization skills and able to multitask
• Strong written and verbal communication skills
• Proficient in Microsoft Office:  Word, PowerPoint, Excel, and project management tools

NOTE: This is a hybrid role and requires you to be in the office 2-3 days per week