Client Onboard Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The FareHarbor Onboarding Team is seeking a Client Onboard Specialist to join the Denver, CO office. The Onboarding Team dedicates their energy to new clients, providing individualized attention in their transition to, and continued support with, FareHarbor.

With a high level of enthusiasm, Client Onboard Specialists will welcome and train our clients on how to use FareHarbor, encouraging self-sufficiency along the way. We are looking for someone articulate, approachable, and naturally inclined to build relationships with others.

What you’ll do here:

• Train new clients on the FareHarbor dashboard 
• Facilitate a seamless experience from training through implementation
• Communicate across Sales and Account Management teams to ensure client needs are met
• Collaborate on and contribute to departmental and cross-departmental projects
• Become an expert FareHarbor user and stay on top of all new feature releases
• Help develop, improve, and implement standard operating procedures
• Provide excellent customer service during all interactions with clients

Requirements:

• Comfortable multi-tasking, and prioritizing different projects
• Able to work closely and effectively with others
• An excellent verbal and written communicator
• Has the ability to problem solve and think critically on the fly
• Adept at building relationships with others

Bonus Points: 

• Experience working in customer service
• Experience working in a startup environment
• Experience with HTML, CSS, and website content management software  

Benefits 

• Medical, dental + vision coverage
• 23 days of PTO + 12 paid holidays
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $45,545-$50,570, plus 10% bonus potential 

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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