Client Onboarding Analyst- Bilingual (Chinese and Vietnamese)

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.

We are looking for a Bilingual Client Onboarding Analyst proficient in Chinese, Vietnamese, and English to join our Kuala Lumpur team. This role supports client onboarding in the Southeast Asia market, with a focus on Chinese and Vietnamese clients while providing global English support. You'll ensure efficient onboarding within SLAs, strict KYC and AML compliance, and support Compliance, Payments, Customer Services, and Sales teams with due diligence and transaction monitoring

Responsibilities:

• Review, process, verify, and manage the client onboarding journey
• Conduct electronic checks, including PEP and sanction checks
• Liaise with clients where required, ensuring an efficient onboarding experience
• Process a range of applications from individuals to corporations
• Address all internal and external inquiries relating to client onboarding
• Identify and monitor possible Politically Exposed Persons or Sanctioned individuals for KYC and risk purposes
• Proactively engage with client-facing departments to inform on client onboarding, policy, process, and procedure changes
• Ensure all client communications and records are accurate and up to date
• Produce reports and Management Information for company leadership
• Ensure adherence to departments SLAs
• Conduct account maintenance activities including annual reviews and client data refresh
• Meet ongoing training plans

Requirements:

• Minimum 2-years’ experience in AML, KYC functions in a financial services company
• Experience using digital technologies for e-KYC and managing financial crime
• Previous experience of end-to-end AML / KYC processes which include Onboarding, transaction monitoring, client screening
• Ability to work within a highly regulated environment
• Understanding of Financial Crime prevention and Know Your Customer requirements
• Understanding of regulatory environment, including applicable regulations in different scenarios, best practices in implementation of regulatory ready processes, available tools, technologies
• Excellent analytical, oral, and written communication skills in both Chinese (Mandarin), Vietnamese, and English.
• Ability to work shifts, including holidays and weekends