Client Onboarding Analyst, CEMEA

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a Client Licensing Analyst, you will serve as a subject matter expert in the CEMEA region, providing customized consultative support on license requests. You will leverage your in-depth knowledge of Visa’s bylaws, eligibility criteria, and regulatory requirements to guide potential applicants through alternate partnership options.

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Key Responsibilities:

• Analyze licensing eligibility and requirements per Visa Rules, managing the licensing process for prospective and current clients.
• Consult prospective and current clients, executing requests related to the administration of their licenses.
• Identify and execute operational opportunities to increase service quality or efficiency.
• Ensure the Licensing team, partners, and stakeholders deliver on commitments and meet customers’ expectations.
• Identify business trends and escalate areas potentially needing to be re-evaluated, providing recommendations accordingly.
• Investigate questions/issues across licensing, requiring understanding of Visa Bylaws and Visa Rules, banking structures, holding companies, and regulatory requirements.
• Formulate recommendations and refer cases to Manager, identifying unusual scenarios or potential risks.
• Evaluate and understand how client-licensing data impacts upstream and downstream processes and departments.
• Serve as a Licensing resource in CEMEA to support market-based needs.
• Alert leadership to situations outside of established policy or issues requiring an extra level of customer service attention.
• Build awareness of Licensing rules, policies, and processes in CEMEA markets.
• Contribute and participate in system and process enhancement discussions, including performing acceptance testing.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Bachelor’s Degree in Business Administration or equivalent
• Minimum 5+ years of work experience in the payment industry
• Fluent English and Russian mandatory
• Effective planning and organizational, conceptual and logical problem-solving skills
• Proven ability to set and deliver upon priorities within busy, shifting environment
• Ability to manage high volume of work with constant detail orientation, able to meet deadlines with quality work
• Effective professional verbal and written communication skills
• Strong interpersonal and client-focus skills
• Ability to keep manager informed and involved on ongoing basis
• Comfortable working in global environment impacted by different legal, cultural and business priorities
• Working expertise in Microsoft Office, including Outlook, Excel, PowerPoint and Access

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.