Client Onboarding Manager

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Client Onboarding Manager

Job Summary:

As a Client Onboarding Manager, you will be responsible for transitioning IT support from a client IT organization to Presidio Managed Services. This client-focused role is critical to ensuring that a client's IT infrastructure management is successfully transitioned to Presidio's Managed Services operations team. The Client Onboarding Manager owns the process of onboarding from start to finish and is integral to the success of Presidio's Managed Services. The Client Onboarding Manager makes sure the contracted services are established and the customer has a positive onboarding experience.

Travel Requirements:

This position does not require any travel.

Job Responsibilities:

• Lead multiple onboarding projects simultaneously using Presidio's standard onboarding process
• Create and maintain onboarding timeline to ensure that client expectations and contract deliverables are met
• Setup client into Presidio's IT Service Management system (ITSM) and ensure client IT system information is transferred completely to the system including contracted service level information
• Communicate with client and internal teams on progress and any impediments to driving the onboarding process
• Collaborate with internal departments to ensure client IT infrastructure is set up and configured properly
• Conduct cadence meetings with client(s) and provide weekly status updates
• Works closely with the support teams, Service Delivery, NOC, Engineering to address customer needs for the project
• Superior project management, time management, and coordination skills to plan, organize, staff, and direct the overall onboarding process
• Demonstrated ability to execute onboarding process successfully on-time and on-budget.
• Demonstrated ability to organize and coordinate all onboarding activities assigned to him/her from planning to tracking progress and reporting issues, and status reporting
• Outstanding people management skills including motivating, developing, coaching, directing, and identifying the best people for the job
• Exceptional interpersonal and active listening skills
• Strong customer service, interpersonal, and active listening skills
• Strong public speaking and presentation skills with the ability to manage relationships by persuading and negotiating with others
• Results-oriented with a demonstrated strong commitment and willingness to do what it takes to get the job done
• Ability to manage numerous small projects simultaneously
• Ability to be socially perceptive and be attentive to other's reactions and why they respond as they do
• Strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills
• Excellent oral and written communication skills
• Ability to sense and forecast problem areas
• Proficiency in the English language and reading comprehension

Required Skills:

• Basic understanding of IT services and technologies
• Excellent communication and interpersonal skills
• Strong leadership skills, organizational skills, and attention to detail
• Ability to work independently and as part of a team
• Strong problem-solving skills and negotiation skills
• Ability to manage multiple projects simultaneously
• Ability to problem solve and analyze

Education and Experience:

• High School Diploma/GED or Bachelor's degree and/or military experience
• 2+ years of experience in IT service onboarding or related process experience

*****

ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit: http://presidio.com

*****

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)