Client Onboarding Specialist (Sales)

Company Overview

AdCellerant is a technology and digital advertising company focused on making quality digital marketing accessible to every business. AdCellerant achieves this goal by partnering with local marketers, media companies, agencies, and channel sales organizations, helping them leverage AdCellerant’s proprietary advertising software platform, Ui.Marketing.

Since 2013, we have grown from a few founders to a team of 125+ talented, hard-working individuals leading the industry in supporting local marketers. This team is responsible for the creation of Ui.Marketing — technology that gives users have the ability to track the entire sales funnel all within a single platform. Additionally, team members execute sophisticated digital advertising campaigns in Programmatic, Native, Video, Mobile, Search Engine Marketing, Email, and Search Engine Optimization.

As a company, our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We know that if our team is motivated, all the company’s business objectives can be achieved. Our goal of team first since our founding in 2013 has led to being recognized in a few ways we are proud of:

• Inc. Magazine “Best Workplace” 2017, 2018
• Denver Business Journal “Best Workplace" 2018
• Built In Colorado’s Best Workplaces 2018, 2019, 2020

Those who join our team join the ranks of an engaged, lively, industry-leading team.

The Onboarding Specialist will be responsible for onboarding AdCellerant’s new media and agency partners into the AdCellerant platform and training them on our product offerings. This individual will be a self-starter, highly organized, proactive, and knowledgeable of the digital marketing space. Day to day tasks include product training, 4-legged sales calls, and developing strategic proposal recommendations.

Onboarding: This position is primarily responsible for the onboarding of new partners on all AdCellerant platforms and products. This will require creating a customized curriculum for each partner, detailed follow up on the process, and being a strategic resource for guidance during the process.

Revenue growth: The top priority of new partners is generating revenue and hitting the digital-specific goals they have set for this partnership. It is crucial to track these goals, conduct ongoing calls with partners to identify sales opportunities, and join sales calls to help win the business.

Training: Each new partner goes through an extensive training process that includes training on AdCellerant’s software and products. The Onboarding Specialist will be responsible for hosting these trainings and focusing on the why and the how of each product.

Strategy: One of the main revenue drivers for our partners is creating strategic proposals they can bring to their clients. This role will require building out product recommendations for their clients, and also be able to communicate the reasoning back to the partner.

Communication: Internal communication with the team will be a crucial responsibility of this role to retain and drive revenue through our partner resellers. External communication will include maintaining and elevating our standards of superior customer service, presenting complicated digital advertising information in an easy-to-understand format for our partners, their clients, and potential advertisers.

Troubleshooting: When problems arise, it will be necessary to perform troubleshooting steps to ensure that issues are properly resolved. Also, it will be part of your responsibility to document best practices so if the same issue arises in the future the team is better prepared to handle it.

- Remote applicants welcome! This role has the flexibility to be either fully remote or hybrid. 

- Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

- Our HQ is in Denver, Colorado. Our fun, downtown location is open for those who wish to work in the office, set visitor meetings, and collaborate with coworkers in person. Office perks include a dog friendly policy, snacks for all (healthy options and vegan options available), beverages, and an open floor plan where team members can book a desk any time.

BuiltIn: #BI-Remote

Compensation for this role is a combination of salary and bonuses, targeting a total annual compensation range of $55,000 - $80,000.

AdCellerant offers full-time employees:

• Paid vacation
• Paid holidays
• Paid sick days
• Health/dental/vision benefits
• 401k retirement plan and company match contribution
• Paid parental leave
• Work from home flexibility
• Wellness program
• Fun downtown Denver location with a great work atmosphere for those who wish to work in the office, set meetings, collaborate with coworkers in person, etc.

Our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We can only achieve the company's business objectives if our team is motivated. Since the inception of our company, we've been proudly recognized as:

• Inc. Magazine “Best Workplace” 2017, 2018
• Denver Business Journal “Best Workplace" 2018
• Built In Colorado’s Best Workplaces for five years running: 2018 - 2022

Additionally, for five consecutive years, we've achieved a place on the Inc. 5000 list of Fastest Growing Companies. We believe this achievement is only possible through our people-first approach, and continuing to grow alongside our team.

At the Heart of Everything We Do

When you join AdCellerant, you become a part of an engaged, lively, industry-leading team. We are united in our mission to make Madison Avenue-level digital advertising solutions available to Main Street marketers, and you’ll find our main pillars woven throughout everything we do.

AdCellerant’s Core Pillars:

• Driving results for partners & local businesses
• Technology innovations to stay ahead of the curve
• Our team members’ success & well being
• Exceptional customer service for every single partner
• Conducting our business in an ethical & sustainable way
• Making our local community a better place

Currently legally authorized to work in the United States on a full-time basis.

AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements

• 2+ years of experience working with customers in digital marketing, data, operations, and/or advertising
• Ability to communicate, present, and influence all levels of an organization, including executive and C-level
• Proven ability to articulate the distinct aspects of digital products and services
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communication skills
• Salesforce experience a plus
• Ability to travel up to 25% for onboarding opportunities
• BA/BS degree or equivalent