Client Onboarding Specialist, Ticketing

Patron Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Patron Technology is redefining what it means to be an event creator by empowering organizers to take control of their entire event experience. With our powerful ticketing, engagement, mobile apps, and cashless products fit for any event, creators can transform the attendee experience and become leaders in their industry. That’s why iconic brands like New York Comic Con, Bonnaroo, Candytopia, and the NHL use our ever-evolving solution to drive nonstop engagement, reach expansive audiences, and gain more revenue.

We are a diverse team of event goers and experts that are passionate about helping our clients transform how attendees experience their events. We thrive in a collaborative, fast-paced environment that rewards innovation and creative thinking. Our employees are located around the world in the United States, Canada, Europe, and Australia.

Patron Technology is looking for a client service-minded and proactive Onboarding Specialist to join the Implementation team. Client Onboarding Specialists support our mid-tier ticketing clients and are the key to successful onboarding and on-sales. The Client Onboarding Specialist is a product expert in Patron Technology’s suite of ticketing products, and collaborates with colleagues across Client Support and Event Operations to ensure the client is trained and equipped for long-term success. We support some of the world’s largest events in the pop-up, convention, festival, and venue spaces, so the ideal candidate will thrive in a fast-paced, collaborative environment and will have a passion for ticketing, education, and client success.

Sounds interesting? Let’s talk.

AS A CLIENT ONBOARDING SPECIALIST, YOU WILL:

• Be an expert in two or more Patron Technology products, specifically Showclix and Growtix

• Manage Tier 2 Client Onboarding projects, keeping clients engaged throughout the onboarding process.
• Onboard and train clients on Patron Technology’s suite of ticketing products; build events for clients where applicable
• Work independently and creatively to deliver exceptional client service
• Ensure smooth client transition post-onboarding
• Communicate value of training program to clients
• Collaborate internally with Client Support to execute event and venue build as needed
• Review and approve all builds and deliverables prior to launch

• Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
• Be fluent in our shared Project Management tool and a champion of our shared Patron Technology tools
• Assist with internal product training for new hires as needed
• Contribute to our shared knowledge base & documentation on Patron Technology Products & internal processes
• Share ideas for new features and products and suggest workflow improvements with Implementation Director
• Document and share creative solutions with Implementation and Support teams
• Liaise with clients and travel onsite to events as needed

EXPERIENCE & SKILLS:

• HS Diploma or equivalent required; Bachelor’s degree strongly preferred
• 1 year client-facing project management experience
• 1+ years experience in the live events and/or SaaS industry
• Box office experience is a plus
• Exceptional written and verbal communication skills
• Ability to confidently interact with clients and professionals of all backgrounds 
• Ability to self-start and complete tasks independently
• Willingness to travel, including overnight and weekends
• Capacity to execute multiple client implementations simultaneously
• Strong technical skills
• Possess a passion for creating live event experiences with an eye for improving the customer experience
• Must be fluent in English. French and/or Spanish language skills a plus

BENEFITS:

We offer 

• Medical, Dental, Vision, and Voluntary benefits
• Generous PTO
• Paid parental leave (following 12 months of continuous employment)
• 401K Match
• $200 event reimbursement
• Udemy Business, a world-class learning and development platform

LEARN MORE:

https://patrontechnology.com/

ADDITIONAL INFORMATION:

At Patron Technology, we take great pride in providing our team members a safe and healthy work environment. To that end, Patron Technology requires all employees, contractors, and visitors who will be physically present at a company facility or sponsored event, representing the company at a client event, or physically present at any event where the company’s employees, clients, or vendors are present, to be fully vaccinated. Exemptions are permitted, and if approved, will require the wearing of an approved face-covering, submission of a negative COVID test, and completion of a health and safety form that includes temperature.