Client Ops Portfolio Manager

DUTIES & RESPONSIBILITIES

Client Ops Scope

- ORS Case Handling/Completion

- Renewals Handling/Completion

- Collections/Evictions Handling/Completion

- Accounting Owner Inquiry and reporting: owner statement, rent roll report, payout report (owner disbursement detail)

- All Owner Calls (assigned in the system)

Maintenance/Turn/Leasing SLA Oversight

What agent won’t handle

- Leasing Handling/Completion

- Turns Handling/Completion

- Maintenance Handling/Completion

- Accounting

- Backend accounting such as owner payout

- Accounting-related bottleneck, the portfolio manager is expected to push the resolution/delay through a quick daily sync with the accounting team/poc.

QUALIFICATIONS AND ATTITUDE

1. Resident and Owner-Centric Approach: Prioritizes resident and owner satisfaction, genuinely caring about meeting the needs and concerns of both property owners and tenants.

2. Excellent Communication Skills: Proficient in active listening, responding promptly, and conveying information clearly and professionally.

3. Adaptability: Demonstrates adaptability and remains positive when facing change or unexpected situations.

4. Detail-oriented: Ensures meticulous attention to detail, from handling maintenance requests to maintaining accurate financial records.

5. Problem-Solving Skills: Exhibits a proactive approach to problem-solving, actively seeking effective and equitable resolutions.

6. Emotional Intelligence: Interacts effectively with various personalities, is adept at conflict resolution, and fosters a harmonious atmosphere.

7. Organizational Skills: Possess strong organizational skills to manage time, resources, and priorities effectively.

8. Financial Knowledge: Demonstrates basic accounting and financial literacy.

9. Proactive Attitude: Takes initiative in enhancing and maintaining property conditions.

10. Ethical and Honest: Upholds a strong ethical compass and consistently demonstrates honesty and integrity in their work.

11. Tech-Savviness: Exhibits familiarity with Salesforce or quick adaptability to technology to streamline processes and boost efficiency.

12. Continuous Learning: A willingness to stay updated on industry trends, regulations, and best practices, reflecting a commitment to professional growth and improvement.

13. Team Player: Collaborates effectively with colleagues from various departments.

14. Time Management: Efficiently manages tasks, ensuring deadlines are consistently met by prioritizing effectively.

15. Positive and Resilient Attitude: Maintains a positive and resilient outlook, navigates challenges confidently, and contributes to high job satisfaction.

16. Demonstrated ability to work independently and collaboratively in a demanding environment: Proven capability to work both autonomously and cooperatively in a high-pressure setting.

About Poplar Homes

"Poplar Homes is a national technology-enabled property management company that empowers property owners and residents throughout their lifetime real estate journey. With remote staffing and a proprietary full-stack platform, Poplar offers zero-fuss leasing, managing, and maintenance services to over 15,000 doors across 17 states and 25 major markets. For renters entering the market, Poplar rebalances the power dynamic and makes it easy to get approved, view available properties, and rent a home online. For property owners, Poplar Homes makes maintaining a rental home as easy as managing a stock portfolio online. Poplar’s coast-to-coast expansion brings national tools to local teams, empowering investors to manage and monetize residential rental property across disparate locations while increasing efficiencies by 5x and saving thousands in operating costs."