Client Outreach Specialist

Job Description:
Job Description Summary
Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Participates in the design, development, and implementation of complex products, systems, and services in an operations environment. May manage projects and direct activities of a team related to special initiatives of an operations nature. Should function as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Should have in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers. Bachelor degree or equivalent required. Individual typically has 5-8 years of experience.
Job Description
The Anti-Money Laundering ("AML") Client Outreach team will partner with Global Corporate & Investment Banking (GCIB) frontline in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh (i.e., periodic review) requirements. The team will be required to develop client connection per direction from frontline, reach out and engage clients for required refresh AML CDD documentation, and act as a coordination point for resolving issues/challenges with respect to client-specific refresh documentation requirement. The candidate in this role will be responsible for the execution of their business objectives and ensure adherence to metrics.
The Client Outreach Specialist ("COS") team will serve as a support member for the client relationship banking team, partnering in meeting Anti-Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. The COS will be required to partner with the Treasury product sales and other GCIB or markets relationship teams, develop continuity with the client refresh population, reach out and engage clients for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in the KYC Refresh cycle. The COS will also serve and the primary point of coordination between Banking/Markets and AML Refresh teams supporting the Refresh process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities. The COS will be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm. Reviewing the accuracy of documentation, screening, obtaining approvals from Compliance and Business are some of the high-level activities involved in the process.
Key responsibilities include but are not limited to:

• Supports GCIB to complete annual KYC Refresh for its clients
• Executes with client perspective while balancing risk to the firm
• Supports build-out of a culture of teamwork and collaboration focused on goals delivery in a global setting
• Leads client communication through initial client outreach and subsequent follow-up both in writing and on client calls
• Masters global CDD requirements applicable to the banking clients and is able to guide clients in complying with them
• Understands and adopts process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements and remediation of control weaknesses / gaps
• Coordinates with partners in other regions and LOBs to ensure partnership in global KYC initiatives
• Reviews the industry group client's GCI hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client entities
• Assists in tracking both the Annual KYC Refresh population and all other KYC-related populations in partnership with the coverage team
• Adheres to metrics and prioritizes mission critical accounts in a fast-paced work environment
• Escalates challenges promptly where resolution or approval is needed to meet critical timelines

Required Qualifications:

• 5-8 years of experience in financial services preferably with banks
• Bachelor's degree or equivalent
• Previous experience in client facing roles and the ability to demonstrate a strong client focus
• Strong written and verbal communication skills to lead client calls and e-mails
• Strong organizational skills with the ability to navigate in a fast-paced work environment
• Knowledge of AML CDD policy and standards, industry practices in AML CDD
• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership
• The ability to perform critical thinking, problem-solving, and to pre-empt problems
• Understands and respects cultural differences

Desired:

• AML CDD knowledge for legal entities in global jurisdictions
• Product knowledge of Corporate and Treasury Services businesses at international banks
• Understanding and knowledge of the bank's operational aspects of the products and services used by clients

Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay and benefits information
New York City pay range:
$68,000 - $120,000 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible . We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.