Client Partner

• Guide and drive customer success at each stage in their journey, grounded on achieving measurable business results: from implementation, to ongoing program success, to expanding use of our platform.
• Collaborate with Account Managers to identify opportunities for growth in your existing portfolio
• Become customers’ trusted advisor and serve as their advocate inside CreatorIQ.
• Develop strong knowledge of Tribe Dynamics & CreatorIQ’s product and our best-practices; share your knowledge with our customers to help them achieve their goals
• Oversee internal account operations, and appropriately route client requests (e.g. software support and bug reporting, expansion opportunities etc.)
• Drive continuing education opportunities for our clients, ensuring that they have an appropriate level of understanding and knowledge of how to utilize the software to achieve program goals.
• Identify optimization opportunities within our software and services to support common client processes, actions, and decision making
• Prepare, organize, and lead client communication, including emails, calls, meetings, and business reviews with customers
• Connect customers with other subject matter experts within CreatorIQ, as needed
• Identify expansion opportunities with your customers and coordinate with our Account Managers team to help clients grow their programs with CreatorIQ and Tribe over time

• Customer- Focused - 2+ years professional experience in an outward-facing role such as customer success management, account management, or consulting
• Marketing Enthusiast - Familiarity with, and excitement for, influencer marketing, and broader marketing and media landscape
• Passion for understanding and helping customers grow their Earned Media programs by leveraging (Tribe Dynamics & CreatorIQ) technology solutions
• Experienced in SaaS - Experience at an enterprise grade software company and a conversant knowledge of the SaaS software landscape preferred but not required
• Data-driven - Comfort using data to diagnose challenges, identify opportunities, and drive solutions. Listens actively and asks questions to fully understand what matters most to others. Values the input and insights of others.
• Organized - Ability to efficiently prioritize a large number of competing requests
• People Person - Comfort using data to diagnose challenges, identify opportunities, and drive solutions through emails, calls, and digital meetings
• Experience using Microsoft Office or GSuite and audio/web conferencing (Slack, Zoom, etc) required. Prior experience in CSM preferred but not required

• Work/Life Harmony:
• Paid time off
• Remote work with access to co-working facilities
• Wellness programs to promote healthy work life balance. Including Wellness Wallet credits to cover things like massages, fitness centers/studios, athletic equipment, home gym equipment, books, manicures, you name it!
• Whole Health Package: medical, dental, vision, life, disability insurance and we offer Supplemental health benefits for our UK employees.
• Savings: a 401K (USA) plan to help you save for your future
• Work From Home Stipend: to assist you in setting up a home office that works for you (or buy a new dog leash – your choice!).
• Focus Fridays: Every other Friday, you have the opportunity to use the day for your needs. It can be used for personal time or time to catch up on projects. The intent is to give you the flexibility to schedule how and when you work, to get the job done. Of course, if an important business need comes up on this day, the expectation is that you make room for it.
  Some departments need coverage and will adjust for another day.
• People: work with talented, collaborative, and friendly people who love what they do.
• Development: utilize our learning platform, WorkRamp to get the training and tools you’ll need to become successful here from your first day with us.  And take advantage of our professional development stipend.
• Surprise meal stipends: work from home won’t stop the enjoyment of a company-sponsored meal!
• Fun: we host virtual events every month and weekly interactive company-wide meetings

Salary Range: $78,000 - $92,000