Client Partner

Client Partner

Zennify is looking for a qualified candidate to join our team as a Client Partner! This individual will play an integral role in growing the footprint of our existing customer base while maintaining a focus on overall customer satisfaction.  

The Client Partner will be responsible for promoting customer success and identifying new business opportunities among existing customers to help establish a solid continuous revenue model with our existing account base. You will deepen existing relationships and create new relationships within the customer organization.  You will be a part of the Sales organization and will work with cross-functional internal teams including Delivery, Operations and Marketing to improve the overall customer experience.

Our customers range from small and mid-sized companies to multinational enterprise corporations. This role will have an emphasis on our Financial Services customer base, but will span across all industries within our portfolio. 

As a Client Partner, you will be provided with a list of named accounts and you will target new accounts as determined by the VP of Sales.  

Primary Responsibilities

• Align and collaborate with the Delivery Portfolio Director and serve as a customer advocate while running point for all account management needs, including proactively adding value and identification of new business 
• Build and maintain strong, long-lasting customer relationships
• Develop new business with a named list of existing customers to identify areas of improvement to meet sales quotas
• Renew existing managed services and capacity contracts with customers
• Become the trusted advisor to named customers, customer stakeholders and executive sponsors and deeply understand their unique company challenges and goals
• Provide expertise on the Salesforce Platform to roadmap and help evangelize solutions that will enable customers reach and enhance their business goals and outcomes
• Provide escalation support for internal and external customer inquiries while maintaining active collaboration with the Delivery Portfolio Director and VP of Sales
• Lead and manage all phases of the sales cycle from new business identification, roadmapping, scoping, generate presentations and SOWs and negotiate contracts and close agreements to maximize profits
• Participate and collaborate with Delivery Portfolio Director and customer team members to ensure delivery of Zennify’s solutions aligns to customer objectives and KPIs
• Collaborate with the Portfolio Director to clearly communicate the progress of monthly/quarterly initiatives to internal and external project and support teams, and ensure alignment with overall roadmap
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Help define and refine the overall Account Management strategy to ensure scale 

Required Qualifications

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Customer Success Manager
• 5+ years of selling or supporting Sales teams (preferably offering Salesforce solutions)
• Solid understanding of the customer’s point of view
• Strong track record of building customer rapport and fostering a trusted advisor relationship with existing customers
• Keen sense of identifying business opportunities within an assigned customer base
• Ability to collaborate with Zennify and partner delivery teams across multiple customers concurrently
• Ability to communicate, present to and influence key stakeholders at all levels of a customer’s  organization, including executives and C-levels
• Excellent listening, negotiation and presentation abilities
• Extremely high attention to detail
• Capable of leading discovery sessions and understanding customer needs
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Preferred Qualifications

• Prior Salesforce implementation or configuration skills highly preferred

Qualities of the Ideal Candidate

• Thrives in a team-based, high energy and fast-paced environment
• Service-oriented and innately driven to produce outstanding customer satisfaction and results
• Enjoys discovering, learning about and implementing new technologies
• Deep understanding of how enterprise software is built and maintained
• Analytical and able to logically and methodically work through problems
• Strong aptitude for prioritization and multitasking in a deadline-driven environment
• Ability to lead with clarity and enthusiasm in a nuanced and ambiguous environment
• Possess a sense of urgency with strong organizational and follow-up skills 
• Ability to meet travel requirements, when applicable (average of 30% travel projected)