Client Partner Lead

The Client Partner Lead at Array will act as a trusted advisor to our clients, building a deep understanding of their needs, while developing long term partnerships. You will identify opportunities for our clients to get the most out of Array's suite of products, skillfully collaborating with internal and external partners and stakeholders to drive usage, upsells, renewal opportunities, and customer success. You will also lead a small team of client partners directly reporting to you within our Credit Services and Credit Repair verticals. This is a fully remote position in the US reporting into the Sr. Director of Operations.

You Will:

• Between yourself and your direct reports, you will be responsible for all clients in our Credit Services and Credit Repair customer verticals
• Mentor, coach, and manage a small team of Client Partner’s
• Own the post-sale engagement, growth, and success of a portfolio of Array clients
• Be responsible for sourcing and closing cross-sell opportunities for additional Array products within your book of business
• Implement strategies for driving product adoption and client retention within your book of business
• Advise clients on optimal marketing campaign strategies to help achieve their target business goals and expand Array's depth in a client's user engagement strategy
• Become a Subject Matter Expert (SME) in Array's product roadmap, basic integration types, and go-to-market strategies
• Partner internally with Array Deployment, Support, and Engineering teams to optimize client implementations and resolve technical challenges.
• Advocate for your clients internally by sharing client feedback, usage patterns, and insights with the Product and New Business sales teams to continuously improve the user experience
• Work with your peers on the Partner Growth Team to build or improve internal systems, processes, and playbooks.

You Have:

• 5+ years of experience in a client facing role
• Ability to understand complex ecosystems and build great relationships with technical and non-technical customers.
• Experience leading a team of one or more direct reports
• Proven record of success in developing relationships, optimizing customer accounts, and working with technical products.
• Previous experience with SaaS, FinTech, or platform products. 
• Experience in Credit Services or Credit Repair preferred.
• Motivation to operate in a highly ambiguous and fast-paced environment.
• Knack for balancing customer experience and satisfaction with opportunity prioritization and upsells.
• Strong problem solving and analytical skills.

Pay Transparency: 

Salary Range: $110,000 - $139,000

The pay range above represents the current low and high end of the compensation band for this position and may change in the future. Actual compensation may vary depending on factors such as candidate skills, qualifications and experience. Other compensation may include equity options and incentives.