Client Partner , Technology Industry (Global Accounts)

Who We Are

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 43 markets around the world, Slalom'steams have autonomy to move fast and do what's right. They are backed byregional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 13,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For five years running and is regularly recognized byemployees as a best place to work.

Slalom Silicon Valley is seeking a Client Partner to help build the Slalom brand within Silicon Valley-based technology companies. You will establish Slalom as the "go to" consulting partner for transformation projects across business and technology. The Client Partner will be focused on delivering amazing work for our clients thereby growing existing accounts and opening doors to new ones. This leader will also deliver solutions that further develop our transformation story and build on our strong foundation with our current strategic & emerging partners.

Responsibilities

• Vision: Bring to life our vision that "we accelerate the growth and innovation-at-scale of Technology companies with a presence in the Silicon Valley, becoming their trusted consulting partner of choice via our thought-leadership and ability to consistently drive business outcomes." This role will be focused on growing our footprint in one of our three Global Technology Accounts.

• Industry Experience: expertise, passion, and thought leadership about the compelling events driving transformation in the Technology industry in Silicon Valley. Ability to apply industry issues within a client setting and have a thoughtful point of view.

• Client Relationships: executive presence to build relationships within the client organization through demonstrated knowledge and superb listening skills.
• Portfolio Management: ability to manage multiple accounts within a portfolio.
• Account Management: oversight of all work being performed at client, as well as hands on responsibility for delivering client work. Ownership of designated account P&Ls, sales, client satisfaction, engagement, delivery and QA
• Practice Collaboration: work collaboratively with Slalom practices to define service offerings that meet Technology industry needs, bring those offerings to-market, and deliver capabilities through projects.
• Business Development: generate sales opportunities, grow the Slalom brand and network, grow executive relationships, collaborate with practice area leaders to create proposals, and respond to client RFPs.
• Financial Management: oversee the financial performance vs targets of the account.
• Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration.
• Recruiting: conduct interviews and support the development of the hiring & internal promotion plans to support industry growth
• Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting

Key Performance Metrics

• Direct Revenue responsibility of $2.5-5MM
• Personal billable utilization range of ~60% across assigned accounts
• Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates)
• Oversight and governance of delivery excellence for active engagements at accounts
• Client satisfaction surveys

Qualifications

• Technology Industry
  • 6-8 years of relevant experience working with the Technology industry, either in-house and/or consulting industry
• Client Management
  • Demonstrated leadership managing executive relationships
  • 3+ years of relevant experience selling professional services
  • Growing a business / P&L
  • 3+ years of experience managing account and project financial targets
• Consulting
  • Experience managing transformational programs that incorporate people, processes and technology.
  • Demonstrated experience delivering high-impact consulting services
  • Relevant experience managing to utilization targets
  • Experience managing the performance of individual consultants, either direct reports and/or as members of project team

Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.

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