Client Partner/Account Lead

Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there. Slalom Seattle is seeking a Client Partner (Principal or Senior Principal) who is looking to make a local impact, sell transformational solutions, deliver for clients & manage mid-market clients.

Client Partners are regularly and closely engaged with their clients - understanding their client's strategies and objectives, environment, and industry. They proactively identify opportunities to help clients meet their objectives and to address challenges and constraints. They are highly aware of the delivery work in which Slalom is engaged, and work with Accountable Executives to drive excellent delivery.

You would enjoy this role if you have a real passion and interest in your client's business and industry. And you thrive in a fast-paced environment, and enjoy the variety of solutioning, client engagement, relationship building, delivery excellence, business development, contracting/negotiating, delivery excellence enablement, operations/financial management, and team/people management-all in a single role.

In this role, you will be tasked with proactively growing client relationship, identifying opportunities to help clients solve problems while ensuring high quality delivery of the entire suite of Slalom offerings.

What You'll Do

• Own direct revenue responsibility of $2.5m-$5m
• Client delivery - this role is typically 60-80% billable on client engagements.
• Responsible for profitability of assigned local accounts (revenue & utilization goals)
• Collaborate with sales executives and account operations to create account plans and execute against those plans.
• Client relationship management / seeking new relationships / building existing relationships
• Collaborate with internal teams on client outcomes and solution development, staffing and delivery.
• Ensure delivery excellence by provide oversight and governance of all sold/managed engagements on your assigned accounts
• Mitigate financial risks, people matters and billing disputes
• Drive business development with the proper information (creation of SOW, RFP responses), tools and subject matter expertise to sell engagements within the Mid and Emerging Markets and/or specific industries.
• Maintain awareness of industry best practices (if relevant) and understand how Slalom capabilities interact
• Facilitate client satisfaction surveys
• Actively coach consultants to ensure high quality delivery, help promote career growth and job satisfaction.

Core competencies of the Client Partner Role:

Grow Slalom

• Build Community
• Manage Business Operations
• Drive Sales - own direct revenue responsibility of $2.5m - $5m
• Deliver on Quantitative Expectations

Deliver Exceptionally

• Execute Effectively
• Develop High-Impact Solutions
• Know & Serve Our Customers

What You'll Bring

• Advanced project delivery (project/program management) and/or specific consulting expertise you can offer to clients.
• Client management/leadership experience, ideally within a formal management consulting environment
• The ability to effectively balance business development, contracting/negotiating, solutioning, client engagement, delivery excellence enablement, operations/financial management and team/people management all in a single role
• The ability to build lasting relationships with clients
• Active and transferable relationships within local industries (tech, utilities, retail, healthcare, life sciences, gaming, etc.)

About Us

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In over 40 markets around the world, Slalom'steams have autonomy to move fast and do what's right. They are backed byregional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 13,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For five years running and is regularly recognized byemployees as a best place to work. Learn more at slalom.com.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.