Client & Partnership Sales Executive

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

• Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

As a Client & Partnership Sales Executive, you’ll play a pivotal role in developing and managing Key Accounts and Regional Partners mainly in the Nordics and the Middle East.
You will collaborate closely with cross functional teams to deliver exceptional solutions, ensure client satisfaction, and contribute to the Company’s revenue and market expansion strategies. Your ability to build relationships, understand client needs and maintain long-term partnerships will be essential to your success in this role. Forsta has an well established and incredible partner model, empowering some of the largest consultancy, HR, solutions providers in the world. All within our concept Sell through, not too! This role will play a key part to continue the growth and expansion within our regional partner network.

Responsibilities:

• New expansions with partners: Working closely with existing and new partners, developing relationship and pipeline.
• Partner Account Management: Develop and execute strategic account plans to drive business growth, client retention, and customer satisfaction.
• Client Engagement: Establish strong rapport with key stakeholders within client organizations to understand their business objectives, challenges, and identify growth opportunities to expand our business.
• Solution Presentation: Articulate our products and services effectively, presenting tailored solutions that align with clients' needs and drive value.
• Cross-functional Collaboration: Collaborate closely with internal teams, such as sales, marketing, product, and technical support, to ensure seamless delivery of solutions and resolve any client issues.
• Upselling and Cross-Selling: Identify opportunities for growth, upselling and cross-selling additional products and services to maximize account revenue and expand business relationships.
• Contract Negotiation: Lead negotiations for contract renewals, expansions, and pricing adjustments while ensuring alignment with company objectives and policies.
• Market Insight: Stay informed about industry trends, competitors, and market developments to provide insights and recommendations for continuous improvement.
• Customer Advocacy: Act as a customer advocate within the organization, conveying client feedback and requirements to drive product enhancements and improvements. Escalate critical client concerns internally and mobilize resources to resolve issues.

Qualifications

• Experience: 5-8 years of proven experience in Enterprise partnership sales, account management, or business development, preferably within the CX/MR Industry or SaaS space. Proven record working with Partners/Indirect sales is preferable.
• Industry Knowledge: A strong understanding of Customer experience trends, challenges, and solutions.
• Client-Centric Approach: Exceptional customer relationship and communication skills, with the ability to establish credibility and trust with senior executives. Experience from working with partnership models / partnership development is preferable.
• Strategic Thinker: Demonstrated ability to develop and execute strategic account plans that align with business objectives.
• Negotiation Skills: Proven track record of successful complex SaaS contract negotiations including good understanding of laws and regulations such as GDPR. And a strong understanding of pricing strategies.
• Team Player: Collaborative mindset with the ability to work effectively across cross-functional teams.
• Results-Driven: A self-motivated individual who consistently meets or exceeds sales targets and performance metrics.
• Adaptability: Comfortable working in a fast-paced and dynamic environment, adjusting strategies to evolving market conditions.
• Technical Proficiency: Familiarity with CRM or Salesforce, Microsoft Office Suite, and other relevant tools.
• Market Insights: Provide strategic advice and market insights specific to the Nordics and Middle East regions. Understand and utilize the different solutions Forsta can offer to develop and implement growth plans for new and existing clients.

Other:
Travel: Up to 50% work travel, predominantly within the Nordics, UK and Middle East regions.

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.