Client Project Manager

Konami Gaming, Inc. entered the US gaming market in the 2000s and we've spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we've garnered our share of awards and established a corporate culture of success and innovation.

A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.

The Client Project Manager is responsible for promoting and positioning Konami Gaming, Inc. as a world-class manufacturing, sales, and service organization by providing high level relationship management to new and existing SYNKROS accounts while ensuring a long-term business relationship/partnership is maintained with KGI. This position takes full ownership of the clients they are assigned to ensuring the business needs are driven through the organization professionally and appropriately.

What you'll be doing:

• Guides and manages all aspects of installation to meet deadlines for Go-Lives.
• Defines scope of projects based on customer requirements.
• Manages the day to day communication with the customers regarding installation, training and issue resolution.
• Liaise with assigned key SYNKROS client accounts to ensure that their issues and concerns are addressed in a timely and effective manner and that a high level of customer satisfaction with KGI is maintained for both products and services.
• Ensure clients and their SYNKROS users have a good understanding of the product and best practices for utilizing the features of SYNKROS.
• Provide monthly account updates, addressing key areas of the partnership including: Client's Business Initiatives, Competitive Intelligence, Client Staff Management, and Client Needs Assessment.
• Tracks, monitors, and reports project progress on a regular basis to the Executive Management Team through there direct supervisor.
• Develops detailed schedules of assigned projects.
• Responsible for identifying and engaging the appropriate KGI resources to ensure projects are completed on schedule, resolve client issues and take advantage of business opportunities (i.e. Training, Sales, Customer Support, R&D, Compliance, etc.)
• Ensures product quality metrics are gathered; analyzes data and implements corrective actions as required to improve quality.
• Responsible for the coordination and management in the implementation of company products for customer sites.
• Maintains products implementation documentation.
• Troubleshoot problems with all SYNKROS software products.
• Identify and report potential SYNKROS software issues to Customer Support/R&D.
• Train, mentor, lead, and supervise other Client Project Managers.
• Performs other duties as assigned.

What we want you to have:

• Bachelor's degree in Business Management, Operations Management, and/or related field or equivalent education and experience.
• 4+ years experience of project management, engineering, or casino operations experience.
• Experience with SYNKROS is highly desired, or an equivalent Casino Management System.
• Casino Management experience desirable.
• Gaming industry experience preferred.

KGI is an Equal Opportunity Employer and will not discriminate against any employee or applicant for employment because of race, creed, color, national origin, sex, age, disability, or marital status.