Client Relations Administrator (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking a Client Relations Administrator to join our dynamic team in Edgewood, NY! In this role, you will research and respond in a timely manner to complex questions received by mid to large sized clients, using your strong attention to detail and research skills. You will work with the Institutional community as it relates to Proxy Voting. You will act as a client advocate and interface between all departments. You will understand and assist the client with product queries as it pertains to ProxyEdge. This role is part relationship management, part service delivery, part trouble-shooter, and part process improvement implementer.

Do you have strong customer service experience and a drive for researching complex issues? If so, we'd love to hear from you!

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandgiven the flexibility to work remote.

Responsibilities:

• Communicate effectively, prioritize tasks at hand and raise issues as appropriate in a timely manner
• Develop an effective working relationship with each team member as well as internal departments, value and use diverse perspectives
• Have a strong focus on "starting with the end in mind," breaking work down into process steps, plan, anticipate challenges and identify solutions
• Support and contribute to Broadridge's client centric culture taking responsibility for client satisfaction and retention
• Demonstrate the ability to manage multiple concurrent tasks with proficiency
• Participate on assigned projects and special tasks as assigned by management within a set timeframe

Qualifications:

• Minimum of 1-2 years of experience in a client relations role
• Industry knowledge of Proxy is a plus
• Strong organizational, verbal and written communication skills and analytical skills
• Very detail oriented, ability to multi-task, prioritize and follow through on tasks to meet deadlines
• Capability to thrive in a dynamic working environment with a keen attention to detail
• Self-starter who is highly adaptable, team oriented and results driven
• Proficiency in Microsoft Office Suite (Excel, Access, Word etc.)
• Ability to act in an ethical, professional manner with a client centric focus, and value being part of a diverse team

Compensation range: $30.00 per hour. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligible.

Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.

#LI-KS1
#LI-Hybrid

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhereto view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email [email protected].