Client Relations Administrator (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We're seeking a Client Relations Administrator to join our stellar team within our Investor Communication Solutions (ICS) division.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remotely.

Responsibilities:

• Acts as a Client Advocate and interfaces between all relative departments on the Client's behalf

• Provides consultative options for client requests leveraging the knowledge of market regulations and requirements for Mutual Funds and Retirement Solutions

• Manages Service Level Agreements and contractual obligations

• Effectively maintains client relationships and achieves high client satisfaction results

• Provides timely and accurate updates to clients regarding inquiries, issue resolution, and statuses of work in progress

• Interfaces with clients externally and must be able to: Meet and travel for client visits, prepare business review documents, facilitate and/or participate in client webinars and presentations, and coordinate client conversions and testing

• Partner with other team members and leaders to add efficiency to the day-to-day processes and increase client satisfaction

• Facilitate and participate in business process training and fundamentals of Marketing Communications

• Address, assess, and escalate critical concerns, determine their impact, and identify steps to resolution

Qualifications:

• Must possess strong organizational, verbal, and written communication skills

• Ability to multitask, prioritize, and follow through on tasks to meet deadlines

• Capability to thrive in a dynamic working environment

• Highly adaptable and team-oriented

• Leverage professional presentation skills to interface with internal and external groups

• Proficient in Microsoft Suite

• Must work in an ethical, professional manner with a client-centric focus

• Self-motivated and results-driven with strong problem-solving skills

• Values being part of a diverse team

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].