Client Relations Associate

At Social Enterprises, we value our non-profit clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Fundraising Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Relations and Fundraising Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to give back to the local community, then the Client Relations Associate role was made for you!

Responsibilities of a Client Relations Associate: 

• Establish and maintain long lasting business and client relationships 
• Identify, troubleshoot, and provide clients resolutions to their issues and concerns 
• Maintain open communication between our clients, their potential donors, and our Client Relations team 
• Utilize client knowledge to increase donations and meet our fundraising goals 
• Provide clients with an individualized experience and utmost customer service 
• Document client’s contact information, ensure their donations are documented to meet compliance requirements
• Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members that all fundraising targets are met 

The Ideal Candidate as a Client Relations Associate: 

• High School Diploma or equivalent certification required 
• Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred 
• 1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred 
• People-oriented and passionate about building relationships 
• Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members 
• Results driven and self-motivated to improve interpersonal skills 
• Practices active listening and is empathetic to client’s concerns
• Solution-oriented and takes initiative in resolving unexpected challenges