Client Relations Representative (Temporary; English/Mandarin Bilingual)

FORTUNE · New York City, NY

Company

FORTUNE

Location

New York City, NY

Type

Full Time

Job Description

At Fortune Media, we are reinventing how a storied brand, steeped in journalism and business, adapts to today’s digital-first world. The digital transformation of Fortune from a print magazine to a multi-channel media company is in full swing, and we want you to be a part of it.

Overview

The Client Relations Rep will have the responsibility for delivering a successful client experience for Fortune Live Media’s live and virtual corporate event sponsors who are based out of Asia for the upcoming Fortune Global Forum, scheduled for November 27-29 in Abu Dhabi, UAE. This position requires delivering against contracted benefits and event objectives. The successful candidate will be a strong client relationship builder and will be able to navigate internal teams (sales, production, programming, marketing, edit) to ensure optimal results for clients. This position must be able to communicate clearly with Asia-based executives, ensuring their expectations are exceeded. Reports directly to the Associate Director, Client Services.

About Fortune Global Forum

Since 1995, the Fortune Global Forum has been hosted by the editors of Fortune magazine in great cities on the dynamic frontiers of global business. The Forum creates a valuable opportunity for the CEOs of the world’s biggest multinational companies to engage in discussions that not only identify best practices but also offer a common roadmap that addresses complex global issues.

Primary Responsibilities

You will assume responsibility for the client experience upon confirmation of the sponsorship sale through to onsite execution and post-event wrap up for sponsors based out of Asia.

Pre-conference

• Work closely with FGF core team in NY in ensuring that timeline updates/information about FGF is provided to China

• Work with China sales team in ensuring all sponsors questions are answered in atimely manner

• Coordinate and plan private dinners/receptions for clients/sponsors from China during the stay in Abu Dhabi. This includes sourcing of restaurants/hotels for hosting such private events

• Ensure all client entitlements are successfully delivered, working with client and internal teams to fulfil contracted benefits properly and on time

• Handle event registrations and communications with client executives and non-executives

• Coordinate with internal teams to ensure successful delivery of client benefits and expectations

• Develop/enhance and execute custom integration as outlined in contract

• Provide internal updates via weekly status report

On-site

• Dedicated onsite point person for client executives, ensuring all expectations are met.

• Will be the go-to person for the China delegation

• Communicate on behalf of client executives, as needed.

• Assist with client executives’ scheduling needs, including appointments, dinner reservations, car services

• Manage all client-related on-site programs and deliverables

• Manage on-site client relations

• Ensure client executives’ experiences as speakers and/or participants are positive

Support for Asia-based executives

• Assist and support Asia based Fortune executive(s), while executive(s) are visiting Fortune NY headquarters and at the Global Forum

• Support Mandarin speaking delegation at Fortune Global Forum, including scheduling needs and assistance with communications and translations

Professional/Personal Qualifications

• Fluent in Mandarin and English. Fluency is Cantonese is recommended, but not required.

• Must be willing to use WeChat to communicate with China-based executives.

• Ability to travel globally

• Creative mind-set with exceptional attention to detail

• 5+ years of experience in corporate sponsorship management in a live/virtual event setting

• Excellent client relationship experience – must be comfortable with clients, high level executives.

• Great communication skills and the ability to work collaboratively across functions and departments

Location: NYC - Hybrid. Successful candidates must live a commutable distance from our Lower Manhattan headquarters.

For Residents of California: Our California Resident Applicant and Prospective Applicant Privacy Notice is located at this link: https://boards.greenhouse.io/fortune/jobs/4766493004.

Hourly Pay Range: $38.46 - $43.96

Explore More

reinventing how a storied brand Jobs steeped in journalism and business Jobs adapts to today's digital-first world Jobs digital transformation of Fortune from a print magazine to a multi-channel media company Jobs client experience for Fortune Live Media's live and virtual corporate event sponsors Jobs More Jobs at FORTUNE Jobs in New York City, NY

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Date Posted

06/15/2023

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