Client Relations Specialist (Collections & Retention) (Remote)

WHO WE ARE:

We are Ovation Credit Services by LendingTree and we are looking for extraordinary individuals to sell our products and services to clients. We are a fast-paced company with an entrepreneurial bend. We are looking for extraordinary individuals to retain existing customers by resolving account concerns by reselling the value of our products and services. We are experiencing incredible growth due to the high demand for our credit restoration services. Ideal candidates will have a vibrant, positive can-do attitude, strong work ethic and be able to "paint a picture" in the minds of consumers about how to live a "Better Credit Life".

WHO YOU ARE:

A dependable, self-motivated, team orientated individual who has:

• 1-2 years collections, sales, retention and/or related experience
• Knowledge of general billing and collections procedures
• The ability to retain customers by resolving account concerns and resell the value of our service
• Proven to be a self-motivated and driven to make commissions
• Experience with Microsoft Office applications and the internet
• Strong time management and organization skills and is detailed oriented
• The ability to speak with clients while typing clear notes
• A client centric focus with excellent interpersonal, written and business communication skills
• Strong focus on productivity and maximizing time spent speaking with our customers

Bi-lingual in English and Spanish? That’s a plus!

WHAT YOUR DAY AS A CLIENT RELATIONS COLLECTIONS & RETENTION REPRESENTATIVE LOOKS LIKE:

• Working with clients via inbound/outbound calls and emails in order to retain clients
• Addressing client questions, concerns and providing education on the value of our products and services while maintaining accounts in a professional, timely manner
• Assisting clients on bringing past due account current­ by processing payments and/or negotiating a payment agreement
• Maintaining knowledge of business products, services, and programs and reinforce the importance of credit improvement as related to our products with every client interaction
• Offering and/or upgrading clients to programs and services that better meet their needs
• Consistently completing the expected number of collection calls and/or correspondence in a fast-paced goal-oriented environment
• Maintaining the highest-level of ethics and client focus while adhering to business policies, procedures and productivity standards
• Analyzing client feedback for account payment and/or account retention
• Providing world-class service to business clients by consistently maintaining service levels, business communication standards, and quality measures
• Other duties and assignments as directed
• You will work a 9-hour shift (to include Saturday with a day off during the week) which includes an hour for lunch and other breaks with some schedule flexibility.
• Our offices hours are:

Monday-Friday : 8am-9pm

Saturday : 10am-4pm

FOR ALL YOUR HARD WORK:

Compensation

Base hourly Rate: $15.00/hour with uncapped commission. During your initial 3-week training, you will earn a guaranteed minimum. (Average annual salary: $50-$55,000)

Benefits

Your eligibility begins on Day 30 and includes, but not limited to:

• Medical/Dental/Vision/Life Insurance
• 401K + company match
• Mental Health Resources
• Equity Grants
• Free Credit Repair
• Generous PTO & Paid Holidays

WHAT ELSE YOU SHOULD KNOW:

We’re a publicly traded company (TREE) who has welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices. We’ve built a LendingTree app and LendingTree dashboard to give consumers tools to manage and monitor their financial health all while still making funny commercials.

LendingTree is the kind of company that not only promotes diversity and inclusion; we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.