Client Relations Specialist(Korean Speaking)

As a Korean Speaking Client Relations Specialist, you will be the primary point of contact for our Korean-speaking clients. Your responsibilities will include:

Duties and Responsibilities:

• Engage with Korean-speaking clients to understand their needs and provide timely and effective communication.
• Respond to inquiries, resolve issues, and ensure overall client satisfaction.
• Build and maintain strong relationships with clients through regular communication and proactive outreach.
• Anticipate client needs and work collaboratively with internal teams to address them.
• Investigate and resolve client concerns and issues in a professional and timely manner.
• Collaborate with cross-functional teams to provide comprehensive solutions.
• Provide language support by communicating fluently in Korean and English.

Requirements and Qualifications:

• Bachelor's degree in (any four year course)
• Minimum of 2-3 years of customer care experience, preferably in a role involving US-based clients.
• Proven track record of delivering exceptional customer service.
• Excellent problem-solving skills and attention to detail.
• Fluent in both written and spoken Korean and English.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize responsibilities effectively.

Perks & Benefits:

• 22,000/Month
• Permanent WFH set-up
• Performance based salary increase upon regularization | Annual Increase | Incentives
• HMO after 6 months
• PTO credits (Sick leave/Vacation leave/Mental Health sick leave)
• Graveyard shift (11:30 PM - 8:30 AM Manila Time)
• US Holidays and Philippine Holy Week observed