Client Relationship Administrator (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Responsibilities:

• Act as the front line; supporting members of the team and management to maintain and grow our client base
• Update and monitor internal reports to ensure the timely and efficient progress of each client mailing and departmental projects
• Act as a client advocate and interface between all departments
• Monitor the effectiveness of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient
• Use experience to support the developmental needs of fellow associates
• Act as a role model to other associates in consistent implementation of standard methodologies with regards to client interactions and departmental procedures
• Participate in ongoing projects, including drafting written requirements or procedures as requested
• Research and respond, in a timely manner, to requests all client requests and inquiries
• Partner internally, as well as with other departments, to continually add efficiency to the day to day processes as well as to increase client satisfaction
• Participate in offseason training and projects

Qualifications:

• Possess 2+ years' experience in a senior client relations/project administrator role or equivalent
• BA/BS degree preferred and/or equivalent work experience
• Excellent written and verbal communication and interpersonal skills
• Excellent negotiation and analytical skills
• Ability to prioritize effectively, multitask, and manage time appropriately with keen attention to detail
• Proficiency in Microsoft Office Suite
• The ability to work in a highly collaborative and dynamic environment
• Communicate effectively and efficiently across departments, with staff, senior management and clients
• Provide extraordinary client service to our clients and associates
• Maintain favorable client relationships in order to identify additional service needs
• Ability to work well independently as well as part of a team

Compensation Range: The salary range for this position is between $25/hr - $30/hr. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].