Client Relationship Associate

This position is a member of the client service team and works closely with Wealth Advisors, Financial Planners, clients, and several departments within the firm and plays a critical role in supporting client service, retention, and business growth.

The ideal associate will:

• Demonstrate a client-first attitude.
• Actively work to meet and anticipate the needs of the Advisors and clients they support.
• Assist with all facets of new client onboarding process including opening accounts, client portal set up and access, and managing all related account documents between clients, advisors, and investment custodians.
• Manage client relationship management (CRM) records by maintaining client profiles, information, and activities.
• Handle all distribution and money movement requests.
• Serve as a liaison between client, custodian, and investment managers, as well as third parties.
• Schedule and organize client meetings for Advisors and coordinate meeting materials with Client Communications Associate.
• Manage client information - prepare client reports, utilize client portal, submit, and follow up on necessary paperwork and regularly update CRM.
• Troubleshoot client issues.
• Utilize Bartlett's compliance software to ensure proper recordkeeping.
• Collaborate with all internal departments.
• Adhere to all regulations and policies.
• Use extreme discretion, maintain confidentiality, and act with the utmost integrity.
• Work well under pressure and time constraints.
• Work independently to complete tasks in a timely and efficient manner while maintaining accuracy and attention to detail.
• Be organized, detailed-oriented, and able to multitask and prioritize workflow in a changing work environment.
• Communicate effectively with a wide range of people in a professional manner using tact, courtesy, and good judgment, both verbally and written.
• Be a team player, collaborative, and able to work with and through others.

Requirements

• Minimum of 2 - 5 years of relevant work experience, preferably in the financial services/investment management industry.
• High School graduate at minimum; Bachelor's degree from an accredited college or university or equivalent experience is preferred.
• Proficiency with Microsoft applications, including Outlook, Word, and Excel with advanced skills for exporting and merging information into documents and a demonstrated ability to use/learn advanced software, systems, and devices.
• Experience with CRM software, electronic document repositories, and Adobe Acrobat is preferred.
• Proficiency in business English, composition, spelling, grammar, and punctuation and the demonstrated ability to efficiently compose and prepare correspondence and documents.

Benefits

Bartlett offers a competitive and comprehensive benefits package including 401(k) match, profit sharing, attractive health care coverage, dental, vision, flexible spending accounts, life insurance, disability coverage, professional development assistance, ample paid time off and a hybrid work schedule.

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