Client Relationship Executive

About Us 

The Financial Times is one of the world’s leading business news organizations, recognized internationally for its authority, integrity, and accuracy. The FT has a record paying readership of one million, three-quarters of which are digital subscriptions. It is part of Nikkei Inc., which provides a broad range of information, news, and services for the global business community.  We have offices in more than 35 cities, including London, New York, Hong Kong, Beijing, Manila, Sofia, San Francisco, and Tokyo.

Job Description

The FT Professional division is responsible for licensing the FT’s content to organizations around the world and offers information solutions ranging from group and enterprise subscriptions to customized data feeds. The Americas FT Professional team is diverse, multi-cultural and sociable which we believe makes for a great environment to work in. Within FT Professional you will have the opportunity to join and learn from a high performing sales team.

We are seeking a Client Relationship Executive who will be responsible for retaining and growing a bank of business within the Financial Services, Corporate, Professional Services & Non-profit sectors in the Americas region. This role would make an excellent entry level opportunity into account management for someone looking to progress into a Client Relationship Manager position.

What You Will Be Responsible For

• Be personally responsible for the achievement of a retention and upsell revenue target set at the start of each year.
• Identify upsell and retention risk accounts within a bank of business, to ensure renewal and upsell opportunities are maximized.
• Develop stakeholder relationships with senior management positions at client organizations
• Work with the appropriate support departments to ensure that customer issues are handled consistently and effectively, including technical issues relating to FT access e.g  single sign on.
• Keep up to date with market & competitor developments and have the ability to speak with confidence on the FT’s value proposition for each sector.
• Document all sales activity in Salesforce, and maintain your business pipeline.
• Ensure dates of all renewals are well planned and work commences at least three months in advance. Such activity requires excellent organizational skills and the ability to manage a large number of accounts.
• Where possible, to work closely with the customer success team to plan and prioritize activity and to support the goal of achieving upsell and retention.

Essential Skills

• Excellent organization skills with an ability to manage a large number of accounts and work under pressure to meet deadlines
• Well-developed influencing skills to gain commitment from clients and internal colleagues
• Excellent presentation and communication skills with the ability to ask good questions and speak with confidence about the value proposition
• Ability to work collaboratively and cross-functionally
• High level of initiative and motivation
• A customer focused approach

Desirable Skills

• Previous experience in a customer facing role
• Good working knowledge of using CRM systems / Salesforce / the Google tools suite

What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working, medical cover, enhanced maternity & paternity packages, subsidized gym memberships and Giving Back opportunities. Full details of our benefits can be found here.

Further Information

A reasonable estimate of the salary range for this role is $64,100-$67,275. To ensure pay fairness, the successful candidate will be offered a salary within the estimated salary range based on a number of considerations including but not limited to: skill set; experience and training; certifications; and other business and organisational needs. The disclosed range estimate is for our NYC office and has not been adjusted for other locations

At the FT, we know our most valuable resources are our people and we embrace our employees’ unique skills, experiences, and perspectives. We are committed to providing an inclusive working environment for all. We are an equal opportunities employer that seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, veteran status, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. We aim to treat all employees in a fair and consistent manner, promote good working relationships to encourage high standards of conduct and performance within a work environment free from harassment, bullying, and discrimination. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, please contact a member of our HR team who will be happy to help.

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