Client Relationship Manager

Description
Job Title: Client Relationship Manager

Experience: 12 - 16 Years

Technical Skills - Account & Delivery Management, Account Management Skills.

Roles & Responsibilities:

• Client Relationship Manager BS Degree MS or MBA degree preferred. Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business.
• They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts.
• They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements.
• The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met
• This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well
• Work with the delivery organization to drive the realization of backlog against plan within the account Proactively identify new and expansion opportunities and operate as a constant presence on accounts.

Board responsibilities :

• Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
• Lead the onsite project teams and ensure they understand the client environment
• Responsible for Backlog growth - Existing projects Renewals/Extensions of current projects Rate Revisions
• Drive RFPs / Proactive bids w.r.to Renewals, Extensions, Application/Project additions, Application rationalization and modernization
• Build senior and strategic relationships through delivery excellence
• Understand the client environment, issues, and priorities
• Serve as the day-to-day point of contact for the clients taking the lead in delivery
• Support and drive firm-wide delivery initiatives, as directed
• A CRM shared measures are margin, revenue, client satisfaction, & employee retention CRM role-specific measures are bid vs did, renewal win rates, & client experience
• Act as day-to-day client contact, building and managing client relationships

Qualifications
Technical Skills
SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Account Management Skills NA Required 2 Account & Delivery Management PL4 Required

* Proficiency Legends
Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.